I am a highly resourceful and detail-oriented professional with a strong background in digital customer service and virtual assistance. My expertise lies in managing high-quality, engaging communication, resolving client concerns, and implementing efficient workflows in fast-paced remote environments. I have hands-on experience providing digital support using platforms such as Shopify and Upscribe, ensuring timely and accurate responses to inquiries and effective order management. I bring a proactive mindset, excellent written communication skills, and a people-first approach to every role, ensuring client satisfaction and operational excellence.
University of Science and Technology of Southern Philippines
Provide customer support via online chat, addressing inquiries and resolving issues. I focused on delivering a positive brand experience, maintained accurate records, and collaborated with the team to meet customer satisfaction and response time goals.
Delivered outstanding customer service by efficiently handling inquiries, resolving concerns, and providing clear and accurate product information. Maintained detailed documentation of customer interactions while ensuring compliance with company protocols. Collaborated with team members to enhance service quality and meet key performance indicators, including call handling time, accuracy, and customer satisfaction, in a fast-paced and dynamic work environment.
š Assisted in the implementation and monitoring of Nestle Wellness Campus Program across the division in coordination with DepEd and private partners.
š Provided technical support and regular communication to school coordinators and program implementers.
š Handled documentation, reports, and updates on program activities, ensuring alignment with project timelines and goals.
š Attended school visits, and evaluation processes to ensure smooth program delivery.
Expert chat & email support. I provide high-quality, responsive communication, ensuring excellent customer experienc
Analyzing data, identifying trends, & planning campaigns to build community & enhance engagement.
Crafting engaging content for social media and businesses. I develop compelling copy to promote products & services.