I am a licensed professional teacher with three years of experience teaching English to Chinese students and one year at a private school in the Philippines. My background also includes time in the BPO industry, where I spent 6 months as a voice agent and 11 months as a chat ambassador at Athletic Greens, achieving a quality audit score of 100% and consistently providing excellent customer satisfaction. I am proficient in Canva and various Microsoft products, which I use to enhance my teaching, customer service and communication skills.
University of Science and Technology of Southern Philippines
Provide customer support via online chat, addressing inquiries and resolving issues. I focused on delivering a positive brand experience, maintained accurate records, and collaborated with the team to meet customer satisfaction and response time goals.
As a call center agent at Teleperformance, I delivered exceptional customer service by handling inquiries and resolving issues. I communicated product information clearly, documented interactions accurately, and collaborated with my team to enhance service delivery. Meeting performance goals, including call handling time and customer satisfaction,
was essential in this fast-paced environment.
Teach 1 on 1 or group classes to diverse Chinese students (children to adults)
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.