2020
Bachelors of Science in Hotel and Restaurant Management
Mati Doctors College
THIS IS MAE
I'm one of the risk-taking individuals who's willing to be a hero for my family. Despite being seen as a novice in the online world. I think that my skills and mindset will help me flourish in this industry, especially given my background in the corporate world. I have knowledge in Microsoft Word, Excel, PowerPoint, managing Facebook page, manychat bots, canva and scheduling. My skills as a leader and team member are characterized by my ability to multitask and manage my time well, positivism, dependability, and a strong drive to develop. I'm determined to grow, learn, and make a difference. Trust and invest in me; one day I'll be an asset to your company.
My Skills and Competencies
Keyword Research
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
Lean Cafe at Kuwait City
(Barista-Supervisor-Branch Manager)
• Managing daily operations.
• Preparing coffee and other beverages
• Food quality control
• Food and beverages ordering on daily basis
• Monthly Inventory of food, packaging Supplies and food wastage
• Ensuring less food wastage but meet the sales qouta
• Training new staff with the standard operational procedures
• Preparing monthly schedule and payroll of the staff.
• Delegation of task to maintain the cleanliness of the establishment.
• Assessing the staff performance in order to provide excellent customer service.
• Ensuring to provide healthy environment for my staff by understanding their suggestions and apply if its good for the team.
• Preparing report for monthly meetings with the admins including sales, revenues, expenses and customer complaints and suggestions.
2020
-
2021
Rustic Lounge Coffee Shop at Mati City
(Crew to Branch Manager)
• Responsible in daily operations including sales, marketing and staff.
• Tracking updated records of daily, weekly and monthly expenses and revenues, monthly staff payroll and Weekly sale cash deposits in bank.
• Corrdinate with the suppliers, Scheduling our payments and ordering.
• Hiring and training of new staff
• Ensuring to provide standard quality food and beverages.
• Posting content to our fb page on daily basis.
• Proving customer satisfaction by making sure to attend their needs and wants ensuring that the customer leave with a happy face.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.