2005
Hotel and Restaurant Managemanent
Manuel S. Enverga Institute Foundation Inc.
Professional Introduction
I am Nova Lalusin Hernandez. 39 years old. Located at San Antonio Quezon Province Philippines.
I am married with a daughter. I am quick learner, ambitious person who has developed a mature and responsible approach to any task that I undertake.
I am a college graduate of Hotel and Restaurant Management. I undergo a General Virtual Training to developed more skills in this platform. I worked as Customer Service Representative ( BPO ) for about 6 years were I developed a strong skills in working with others to achieve a certain objective on time with excellence. I have a good communication skills in both written in verbal. I have a sound knowledge of tools like MS Word and Excel or Google Docs and sheets. And I have knowledge in product research. I have a comprehensive skill and I am good in critical thinking and problem solving. I very much willing to learn and ready for a new challenge.
Let me help you save more time, and focus on what truly matters while I handles the rest. Hire me now and let's work together.
My Skills and Competencies
Social Media Management
Data Entry
Customer Support Specialist (chat, email)
Amazon Va
Certificates
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Customer Service Representative
six years in BPO, assisting customer's online orders and transactions.
2016
-
2019
OFW
(Engling Tutor.)
Working in a Chinese Business Woman as an English Tutor.
2006
-
2007
Monde Nissin Corporation
(Production Operator)
Food processing and packaging
2008
-
2008
Marilag Business & Ind, Ser. Inc.
(Production Operator)
Processing of parts of a computer
2011
-
2011
Topserve Service Solutions Inc.
(Quality Control)
Checking the quality of the product.
2012
-
2012
Jeannies's Touch Manpower Solution
(Quality Control)
Checking the quality of the product.
2013
-
2013
Teletech Offshore Investments
(Customer Service Representative)
Assisting customer about concern's with their service provider.
2014
-
2015
Epson Precision (Phils) inc
(Quality Control)
Checking quality of the product.
2015
-
2015
Pilipinas Kyohritsu Inc.
(Production Operator)
Processing of the parts of a car.
2019
-
2019
Teleperformance, Inc.
(Customer Service Representative)
Travel Account: Assisting customer about their Flight bookings, Hotel Bookings, Car rental, Restaurant Bookings.
2019
-
2025
Alorica Philippines
(Customer Service Representative)
Assisting customer about online orders
Amazon Customer Service
Doordash Customer Service
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer service ( chat support )
Trained and specialized in resolving customer's concerns in a certain time with excellence.
Amazon VA
Specialized in customer service assisting customer about orders online.