2005
Associate in Computer Science
Colegio de San Pedro
Hello, I'm Normela! a Social Media Manager and an Executive Virtual Assistant
I earned a degree in Computer Science, and have worked in the BPO industry with Sales and Customer Service for 4+ years.
With my expertise in the Customer service field, I am now helping aspiring small business owners to establish their businesses on different social media platforms with the use of quality social media customer service tools so that their customers will feel more connected to their brand.
I'm passionate and committed to deliver positive results for client through implementation of social media strategy and execution of daily operations, including monitoring, posting content, responding to customer inquiries, and reporting outcomes to help them achieve their business goals.
My Skills and Competencies
Real Estate Virtual Assistant
Social Media Manager
Executive Virtual Assistant
Data Entry
Content Creator
Certificates
My Experience and Education
January 2019
-
March 2021
Engoo/ DMM Eikaiwa
(Online ESL Teacher)
Conducting lessons with students to improve their reading, writing, and listening skills and provide feedback on each lesson.
May 2014
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May 2015
Optus (24/7 Consumer Philippines)
(Online sales Representative)
Drove team revenue totals by bringing in top sales numbers. Processed gadgets/ devices pre-order online. Responded to customer issues and resolved complaints.
July 2012
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October 2013
Optus (24/7 Consumer Philippines)
(Customer Service Representative)
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
January 2010
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November 2011
118-118 (kgb_Philippines)
(Directory Assistance Operator)
Helped callers locate specific businesses, residences or public buildings with mapping experience.
My Services
General Virtual Assistant
- Managing Calendars, Appointments, and Emails - Social Media Management - Preparing Reports - Customer Service - Resear
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Data Entry / Web Researcher
Internet researchers use their skills to search the Internet for information on a wide variety of topics.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.