B.S.B.A major in Management
University of the East
Backed by 11 years of call center experience in customer service, fraud analysis, and tech support, handling major US companies. Nearly 5 years of freelancing as an appointment setter, collections specialist, and reservation agent. PRO VA-trained Virtual Assistant, skilled in chat, email, and phone support, with expertise in pre-purchase inquiries, upselling, after-sales service, complaints, and product recommendations. Strong problem-solving skills and a customer-first approach.
I am eager to learn, adaptable, and detail-oriented. I strive to be a vital component of every team I join. By staying on top of deadlines, I allow ample time to address any last-minute issues that may arise during projects. I am confident that my contributions would greatly benefit your organization.
I am available at your convenience for an interview and am excited about the opportunity to discuss how my skills and experiences align with the needs of your company. I look forward to the possibility of joining your team!
University of the East
• Pre-qualify leads
● Transferred qualified leads to licensed agents in their state
• Outbound calls and email.
• Driving qualified leads into the sales pipeline.
• Manage, nurture and convert inbound leads into sales opportunities.
• Identify strong potential prospects using initiative and creativity, to generate outbound lead opportunities.
● Assist customer and provide information needed
● Update customers account
● Make follow up
● Corresponded with customers to resolve order issues and concerns
● Provided customers details regarding transportation reservations, parking, and hotel reservations
● Assisted customers on booking reservations
● Made sure trackers are updated and information forwarded to dispatchers
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Ensure customer satisfaction, retention, and loyalty by delivering excellent support.
Identifying and converting potential clients. Focus on connections, ensuring targeted audience reach.