2001
B.S.B.A major in Management
University of the East
More Info About Me
My name is Norma Rae Adriano, though I prefer to go by Rae. I bring with me a solid background of 6 years in the call center industry, excelling in various roles such as Customer Service Representative, Fraud Analyst, and Tech Support. Additionally, I have almost 3 years of freelancing experience as an Appointment Setter, Collections specialist, and a Virtual Assistant. I am well trained in responding to all types of customer inquiries through chat, email, and phone.
I am eager to learn, adaptable, and detail-oriented. I strive to be a vital component of every team I join. By staying on top of deadlines, I allow ample time to address any last-minute issues that may arise during projects. I am confident that my contributions would greatly benefit your organization.
I am available at your convenience for an interview and am excited about the opportunity to discuss how my skills and experiences align with the needs of your company. I look forward to the possibility of joining your team!
My Skills and Competencies
Graphic Design
Lead Gen
Customer Service (phone, chat & email)
Social Media Management
Certificates
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My Experience and Education
2022
-
2024
TransparentBPO
(CSR/Sales Rep)
• Pre-qualify leads
● Transferred qualified leads to licensed agents in their state
2022
-
2023
Inspire-Tech
(Customer Success Officer / VA / Lead Gen.)
• Outbound calls and email.
• Driving qualified leads into the sales pipeline.
• Manage, nurture and convert inbound leads into sales opportunities.
• Identify strong potential prospects using initiative and creativity, to generate outbound lead opportunities.
2022
-
2022
Credit Glory
(Customer Success)
● Assist customer and provide information needed
● Update customers account
● Make follow up
2021
-
2022
Shuttlefare
(Customer Service Representative)
● Corresponded with customers to resolve order issues and concerns
● Provided customers details regarding transportation reservations, parking, and hotel reservations
● Assisted customers on booking reservations
● Made sure trackers are updated and information forwarded to dispatchers
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service (Phone, Chat, and Email)
Ensure customer satisfaction, retention, and loyalty by delivering excellent support.
Lead Generator
Identifying and converting potential clients. Focus on connections, ensuring targeted audience reach.