2015
Bachelor of Science in Marine Transportation
University of Cebu – METC
More Info About Me
I specialize in Bookkeeping and Financial Planning. I am very efficient, thorough, and detail-oriented freelance bookkeeper with a strong aptitude for accurate financial record-keeping. Proficient in utilizing accounting software and committed to delivering efficient bookkeeping services. Seeking opportunities to apply my skills and contribute to client success.
My Skills and Competencies
QuickBooks Proficiency
Inventory Management
Bookkeeping
Data Entry
Certificates
My Experience and Education
July 2020
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March 2024
Concentrix
(Advisor)
• QuickBooks Advisor with in-depth knowledge of QuickBooks Desktop software.
• Expertise in providing guidance and support for QuickBooks setup, customization, and troubleshooting.
• Skilled in optimizing QuickBooks functionalities to meet specific business needs.
• Extensive experience in reconciling accounts, managing transactions, and generating financial reports using QuickBooks.
• Strong problem-solving abilities to address and resolve QuickBooks-related issues promptly.
• Excellent communication skills for effective client collaboration and clear guidance on QuickBooks functionalities.
• Committed to staying updated on the latest QuickBooks features and industry best practices.
January 2024
-
January 2024
Digital Bytes Financial Services
(Bookkeeper (Internship))
• Generate Estimates and Invoices
• Statement of Account Management
• AP and AR Management
• Management Reporting
• Bank Feeds Categorization
• Inventory Management
December 2018
-
March 2020
Qualfon Inc.
(Customer Service Representative)
account.
• Exceptional communication skills to assist customers with inquiries, concerns, and service-related issues.
• Proficient in explaining Telco products, services, and billing details to customers in a clear and concise manner.
• Skilled in resolving technical and account-related problems efficiently to ensure customer satisfaction.
• Adherence to established service standards, providing a positive customer experience in every interaction.
• Strong multitasking abilities to handle a high volume of customer inquiries via phone, email, and chat.
• Knowledgeable about Telco industry regulations, policies, and procedures to address customer queries accurately.
• Collaborative team player, working closely with colleagues and other departments to meet customer needs.
• Ability to upsell or cross-sell additional Telco services to enhance customer experience and loyalty.
August 2017
-
December 2018
FashionOne Inc.
(Play-out Control Analyst)
• Proficient Play-out Analyst with expertise in broadcasting and network operations.
• Skilled in overseeing the scheduling and execution of on-air content, ensuring smooth and accurate play-out.
• Responsible for monitoring and troubleshooting technical issues during live broadcasts to maintain seamless transmission.
• Knowledgeable in using broadcast automation systems and ensuring proper execution of playlists and schedules.
• Collaborative team player, working closely with production, engineering, and programming teams to coordinate successful broadcasts.
• Conduct regular quality checks to guarantee audio and video integrity, making real-time adjustments as necessary.
• Ensure compliance with broadcasting regulations and standards, including managing delays and resolving on-air discrepancies.
• Proactive in identifying and resolving potential issues before they impact the on-air broadcast.
• Stay updated on emerging technologies and industry trends to contribute to the continuous improvement of broadcast operations.
October 2016
-
August 2017
Iresponse Business Solutions Inc
(Quality Assurance Analyst)
• Experienced Quality Assurance Analyst in a Business Process Outsourcing (BPO) setting.
• Conduct thorough evaluations of customer interactions, ensuring adherence to established quality standards.
• Develop and implement quality assurance processes and guidelines to enhance overall service delivery.
• Analyze and interpret data from quality monitoring tools to identify trends and areas for improvement.
• Provide constructive feedback and coaching to agents based on performance evaluations.
• Collaborate with training teams to address identified skill gaps and facilitate ongoing improvement initiatives.
• Create detailed quality reports, highlighting key performance indicators and recommending actionable improvements.
• Participate in calibration sessions with operations and training teams to maintain consistency in quality evaluations.
• Stay informed about client expectations and industry standards, incorporating them into the QA process.
• Proactively identify and recommend process improvements to enhance overall efficiency and customer satisfaction.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Bookkeeper
Preparing, tracking, and organizing all financial transactions