2012
BS Public Administration
Mindanao State University
More Info About Me
With over 8 years of experience in the BPO industry, I have excelled in diverse roles, including collections, customer service, subject matter expert, quality auditor, broker scenario officer, pre-credit assessor, and accreditation. My ability to effectively manage both customer and client interactions, even in high-pressure environments, has been a defining strength throughout my career.
A fast learner and multitasker, I am recognized for my reliability, professionalism, and ability to work both independently and as part of a team. My commitment to excellence has earned me multiple awards, including Client Satisfaction and Monthly Top Performer. During the pandemic, I successfully worked from home for over a year, demonstrating adaptability and efficiency in a remote setting.
I am always eager to take on new challenges that push me to grow both professionally and personally. My passion for continuous learning, problem-solving, and innovation allows me to thrive in any environment, making me a valuable asset to any team.
My Skills and Competencies
Social Media Management
Executive Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2025
MA Money Financial
(Broker Scenario Officer)
Broker Support: Assist brokers with their scenarios and existing applications, providing guidance and solutions.
Pre-credit Document Assessment: Support the pre-credit team by reviewing and assessing documents for accuracy and compliance.
Broker Accreditation: Assist the Sales team with broker accreditation, ensuring all information are up to date.
Report Generation: Assist in generating reports to provide insights and support data-driven decision-making.
2022
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2024
Infosys BPM Limited
(Subject Matter Expert-Auditor)
Dealer Support: Assist dealers with inquiries, providing clear and efficient resolutions.
Knowledge Base Development: Author and maintain the Funding and Missing Titles knowledge base to support team efficiency and accuracy.
Team Support: Assist teammates with queries related to Funding and Missing Titles, ensuring they have the necessary guidance.
Missing Titles Management: Oversee the Missing Titles team, handling escalations and process improvements.
Call & Status Evaluation: Assess calls and status updates related to Funding and Missing Titles to maintain service quality.
Training & Development: Train newly hired agents, equipping them with the knowledge and skills needed for success.
Reporting & Analysis: Generate and present Weekly Business Reports, providing insights to improve processes and performance.
2017
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2021
Telus International Philippines
(Operations CSR II)
Inbound & Outbound Support: Handle both inbound and outbound calls, assisting customers—primarily from Australia and New Zealand—with their travel card inquiries.
Fraud Verification: Conduct verification processes to identify and prevent potential fraudulent transactions on travel cards.
Customer Assistance: Provide prompt and effective resolutions to customer concerns through phone and email support.
Issue Resolution: Address and resolve transaction disputes, lost or stolen card reports, and other travel card-related concerns.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.