2006
Bachelor of Business Administration and Management
DIVINE WORD COLLEGE OF CALAPAN- ORIENTAL MINDORO
More Info About Me
Being with Telecom in Retail industry for more than 15 years, I am able to enhance my expertise in handling sales and aftersales. I am mature team leader and adaptable to all challenging situations and to work well under pressure and adhere to strict deadlines. I am an enthusiastic, self-motivated, reliable, responsible and hardworking person.
Diligent and resourceful professional with more than 6 years of experience managing as branch operations manager. Track record of increasing client base and attaining high satisfaction at all levels. Adept at leading direct and indirect reports, delivering punctual services, and managing compliance. Instrumental in collaborating with cross-functional teams and personnel to provide maximum assistance to clients. Committed to promoting the highest standards and company value.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2023
Smart Communications Inc
(Branch Manager)
- Responsible for every aspect of the day-to-day supervision of retail store, including sales, Staff, stocks and resources management.
- Taking responsibility for the successful running of store.
- Direct constant contact with customers and to staff, ensuring that all staff give great customer experience as well as financial performance of the store.
- Training, supervising and appraising staff
- Dealing with customer queries and complaints and ensuring high levels of customer satisfaction through excellent service.
- Maximizing profitability and setting, meeting
sales targets, including motivating staff to do so.
- Meeting sales goals by training, motivating, mentoring, and providing feedback to store staff.
- Maintain outstanding store condition and visual merchandising standards.
- Propose innovative ideas to increase market share.
2017
-
2019
Smart Communications Inc.
(Assistant Branch Manager)
- Ensures the branch are opened and closed
on timely basis.
- Balances and audits Cashiers and inventory
stocks
- Overseas Frontline, Cashiers duties and
assists with customers transactions during
peak hours.
- Keep the team informed of the pertinent
changes in operational policy and procedures.
- Prepares disciplinary notices as required.
- Performs pre- audits to ensure ongoing
adherence with compliance procedures of the
branch.
- Maintains adequate supplies of the store
- Ensure excellent customer service skills are
practiced by the team.
- Supports the branch manager be ensuring
all operational functions are completely and
properly performed by the team.
2015
-
2017
Smart Communications Inc.
(Branch Officer)
- Ensures branch activities to run smoothly
and efficiently.
- Provides leadership training and limited
supervision within the branch.
- Promotes business by maintaining good
customer relations and referring customers
to appropriate personnel for new services.
- Performs supervisory duties and
performance various capacities such as new
accounts, inventories, cashiering.
- Attend immediately on issues raised by the
team members pertaining to day to day
operations and resolving them within
stipulated time.
- To be knowledgeable and resourceful when
facing an irate customer.
- Resolves customer complaints by
investigating problems, developing
solutions, preparing reports, making
recommendations to management
- Monitors competition by gathering current
marketplace information on pricing,
products,new products, delivery schedules,
merchandising techniques, to increase sales
recommends changes in products and
services and policy by evaluating results and
competitive developments.
- Maintains professional and technical
knowledge and contributes to team effort by
accomplishing related results as needed.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.