2009
Bachelor of science in Administration major in Marketing Management
University of the East Manila
Your Friendly Virtual Assistant!
Welcome to my Profile! My colleagues call me Stephy.
I am pleased that you have visited my Profile. This is a great opportunity for me to showcase my work experiences in Sales, Marketing and Customer Service. I am a Marketing Management graduate. I worked in a Five star Resort Hotel and Casino for 3 years as a Premium Marketing host where in , I was able to learn lots of skills and gained more knowledge about Customer Service. I was trained to have an excellent professional relationship with our guests and give them an extraordinary experience in our Casino . I also worked in two of the top and trusted Banks here in the Philippines as an Outbound Sales Associate and as a CSR Teller for almost 2 years. With those positions assigned to me, I was able to learn how to communicate professionally and assist customers face to face and virtually.
My latest job experience was a Social Media Marketing Manager to a Shoebox and Shoe needs Company. My major role was to create and propose an effective monthly social media content and promotion, monitor soc med accounts like Facebook page, IG and Tiktok business account, Assist customers via Facebook Business Suite, and FB ads Management.
With those extensive skills that I gained over the years, I believe that I can be of great help to your business. I am open in learning new things and willing to be trained. I am also comfortable with technology. I am particularly mindful with managing my time and I want my tasks to be efficiently done as much as possible. Overall, I consider myself as a passionate individual with lots of skills to offer. I truly believe that the skills I have are a perfect match to the requirements you need. My objective is to be a dependable individual and be of help to business owners in providing an exceptional outcome and to build a smooth working relationship with my clients.
My Skills and Competencies
Marketing and Sales
Communication
Promotion and Campaigns
Administrative Works
Social Media Management
Graphic Design
Data Entry
Content Creation
Certificates
×
![]()
My Experience and Education
2021
-
2023
THE KICKSMATE
(Marketing and Social Media Manager)
• Manage Social Media accounts (FB,IG &TIKTOK)
• Create monthly promotion
• Create collaboration proposal to social media influencers
• Handle social media posting (PHOTOS,REELS,LIVE ETC)
• Run Ads
• Answer inquiries and handle complaints
• Accept and process orders
• Monitor monthly sales and Data Entry
2017
-
2020
OKADA MANILA (TIGER RESORT, LEISURE AND ENTERTAINMENT INC.)
(Premium Marketing Services Host)
• Distinguish and entice potential patrons to play more by offering the Casino's services and promotion
• Support marketing promotion and events that drive relationship with premium patrons
• Ensure that High-Valued Patrons are well taken cared of and all the services they need are properly executed
• Conduct telemarketing and invite new and returning patrons to special events and endorse promotions to increase the Casino's revenue
• Smoothly handle patron complaints and immediately respond to every concern to make sure that the patron's expectation is highly met
• Maintain good communication with the patrons to create a professional relationship with them
2016
-
2016
WELLPOINT MEDICAL CLINIC
(Marketing Officer)
• Visit Doctors and offer them time sharing (encourage them to rent a clinic for them to practice)
• Politely answer inquiries from patients over the phone and through social media
• Setting a Doctor’s appointment for patients
• Posting advertisements and job openings on social media
• Handling preparation for the clinic’s events and activities
2013
-
2016
D' Wardrobe Empire
(Marketing and Sales Manager)
• Principal strategist and generate promotion
• Post products and answer inquiries
• Provide all the customer service duties
2013
-
2013
Complink Marketing Inc
(Product Manager)
• Decide what saleable products to be purchased for each branch
• Monitor product inventory
• Facilitate meetings for the Branch heads
• Attend meetings and negotiate with the suppliers
• Plan and apply marketing strategies for the assigned products
2011
-
2012
Metropolitan Bank and Trust Company
(CSR-Teller)
• Efficiently process and record routine bank transactions
• Process loan payments and money transfer transactions
• Promote Bank's products and services to clients
• Answer inquiries regarding bank related products
• Balance cash and checks at the end of the shift
2009
-
2010
Bank of the Philippine Islands
(Outbound Sales Associate)
• Handle outbound sales call outs and offer the Bank's products
• Handle service related campaigns and invite clients to the Bank's promotion and events
• Attain satisfactory quality monitoring rating call outs
• Meet requirements for sales and services related call outs
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Research
I have strong attention to detail and I am able to identify errors or inconsistencies in data entry.
Content Creation
Promote companies' products and services by developing a content for websites, social media, marketing materials.
FB and Tiktok Ads
I am able to analyze and use insights to optimize ad performance, make data driven decisions, and adjust your campaigns
Virtual Assistance
I am immensely organized and capable to manage my time to accomplish my task and deadlines efficiently