2010
Bachelor of Science in Nursing
College of Nursing-University of Makati
More Info About Me
My name is Norbeth, and I'm a mother of four and I graduated with a Bachelor of Science in Nursing degree. Currently, I'm seeking a work-from-home opportunity and am interested in transitioning into a General Virtual Assistant position.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2012
-
2018
GXS Opentext
(Intermediate Product Analyst)
• Provided expert-level support for a suite of EDI products including Desktop EDI, GXS Vendor Portal,
BizConnect, and TrustedLink for Windows, ensuring op2mal performance and user sa2sfac2on.
• Led the handling of complex technical escala2ons, demonstra2ng advanced problem-solving skills and a
deep understanding of EDI mapping and processes.
• Played a key role in the training and onboarding of new team members, fostering a culture of
knowledge sharing and con2nuous learning.
• Contributed to product enhancements and support strategies, consistently improving service quality
and efficiency.
• Served as a pivotal technical support resource, guiding both internal teams and external clients through
intricate EDI challenges.
2010
-
2012
SPI Global
(Blank)
• Delivered excep2onal customer service to clients of Bank of America and Holstead Jewelry, enhancing
customer sa2sfac2on and loyalty.
• Addressed a wide range of inquiries and concerns with professionalism and empathy, ensuring effec2ve
resolu2on and posi2ve customer experiences.
• Demonstrated versa2lity and adaptability in managing diverse customer needs in a fast-paced call
center environment.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.