Motivated and results-driven professional with 7 years of experience in the teaching industry and almost 2 years as a Customer Service Representative. Proven track record of success in developing strategic plans, and driving business growth. Seeking a challenging and rewarding opportunity in a dynamic and fast-paced company where I can utilize my skills and expertise to make a positive impact.
Eastern Visayas State University
Western Leyte College
● Researching and identifying potential clients or customers that might be interested in the product or researching and identifying potential clients or customers that might be interested in the product or service being offered.
● Making calls to potential clients or customers to introduce them to the product or service and schedule appointments.
● Setting up appointments with potential clients or customers for sales representatives to meet and present the product or service.
● Recording and tracking all calls, appointments, and any other relevant information using the company’s customer relationship management (CRM) software.
● Meeting or exceeding daily or weekly targets for the number of calls made, appointments scheduled, and sales generated.
● Provide prompt, accurate and courteous response to customers.
●Solve routine and complex problems.
●Answer incoming customer service related calls.
●Display active listening skills and superior service skills to customers.
•Developing and implementing a social media strategy that aligns with overall business goals.
•Creating and scheduling social media content, such as posts, images, and videos.
•Engaging with followers and responding to comments and messages in a timely and professional manner.
•Creating and managing product listings on the website or marketplace, including writing descriptions, taking photos, and setting prices.
•Processing and shipping orders in a timely manner.
•Collaborating with suppliers and vendors to negotiate better deals and improve overall supply chain.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Creates, optimizes, and monitors advertising campaigns on the Facebook platform. It involves utilizing a range of tools
Handle complaints, provide appropriate solutions for the customers, and follow up to resolve issues.
