Hello, I’m Aileen, a 29-year-old Social Media Manager and Facebook Ads Manager based in Lucena City, Quezon Province, Philippines. I’m married with no kids just yet, and I’ve spent the past 9 years working in the BPO industry, holding roles such as Supervisor, Trainer, Lead Generation Specialist, Technical Lead and Technical Support. This diverse experience has helped me develop a deep understanding of customer needs and how to drive results for small or big businesses.
I’m passionate about helping businesses elevate their online presence, engage their target audience, and convert leads into loyal customers. Whether it’s through crafting compelling content, running targeted campaigns, or optimizing social media platforms, I’m dedicated to driving success for small businesses looking to make a big impact online.
Let’s connect and take your business to the next level!
Sacred Heart College Lucena City
As a Customer Care Supervisor, I managed and mentored a team of customer care representatives, ensuring exceptional service, resolving escalated issues, and driving performance through training, coaching, and continuous process improvements.
I help manage daily operations by coordinating communication, organizing tasks, and supporting senior management. I handle scheduling, project management, and ensure smooth office operations, allowing teams to focus on strategic goals.
I generated qualified leads through outbound calls, built rapport with potential clients, and effectively pitched services to drive interest and support the sales team.
I developed and delivered effective training programs, created instructional materials, and provided ongoing support to enhance employee skills and performance, ensuring alignment with company goals and standards.
As, a Technical Lead, I provided specialized knowledge and guidance, assisted in troubleshooting complex issues, and created training materials to ensure accurate and up-to-date information for both team members and customers.
I provided troubleshooting assistance, resolved technical issues, and ensured customer satisfaction by delivering timely and effective solutions for hardware, software, and network-related problems.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Identifying and attracting potential customers who may be interested in a company's products or services.
Optimizing social media content with relevant keywords and hashtags to boost visibility and engagement.
Planning and executing campaigns to promote product launches, events, or special offers.
