2010
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Abellana National High School
More Info About Me
I am a call center agent for more than 7 years.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2023
The PenBrothers International Inc.
(Senior Travel Experience Specialist)
• Coordinated domestic and international travel needs using the GDS system
• Performed tools used Sabre, Apollo, Amadeus, NDC, Fare Logix, and Travel Fusion
• Performed, and reviewed requests via email, chat, and inbound/outbound calls
• Performed Fare rules interpretation
• Provided smooth assistance on changes, cancelations, refunds, name corrections, and schedule changes
• Provided assistance on car rental changes and cancelations
• Performed ticket exchanges for PUB, COM, PRI, and NET fares
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.