2013
Bachelor of Science in Tourism Management
Our Lady of Fatima University
More Info About Me
As a highly skilled professional, I possess diverse abilities that enable me to help clients in accomplishing their objectives effectively. My unwavering dedication to continuous learning and self-improvement drives my consistent delivery of exceptional results. My proficiency in managing multiple tasks daily and excelling under pressure further sets me apart as an ideal candidate.
My Skills and Competencies
Data Entry
Content Creator
Customer Service
Social Media Management
Graphic Designer
Certificates
×
![]()
My Experience and Education
2019
-
2022
Medtronic Philippines – US Diabetes Department
(Technical Support Specialist)
Providing expert assistance to patients with customer service, technical assistance, and troubleshooting with their medical devices.
2017
-
2019
CitiPhone/Bank Officer
(CitiPhone/Bank Officer)
Provide information on services offered by Citibank to enhance client relationships. Give resolution to client inquiries while identifying cross-sell opportunities.
2013
-
2017
IBM – Concentrix – Amazon Department
(Senior Customer Care and Technical Support Specialist (Subject Matter Expert))
Technical Support Associate - Amazon Kindle Department
- Providing expert assistance with customer service, technical assistance, and troubleshooting customer's Kindle devices and amazon orders.
Customer Care Level 2 | Tactical Operations & Support - Quidsi Department
- Handling all customer care related inquiries or issues through phone and email interactions, including escalated interactions with agents.
- Initiate coaching opportunities discovered through investigating complex customer issues; share feedback for improving consistency between our domestic/outsourcing teams.
-Contributes towards several stretch projects: Gemba Reporting, Account Review, Quality Calibrations and Floor Support
My Services
Customer Service
I have nearly a decade of Customer Service experience.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.