2010-2011
BS Marketing
University of Cordillera Baguio
More Info About Me
Enthusiastic and knowledgeable customer service representative with a proven track record exceeding
expectations. Meticulous, task-driven Executive Assistant. Equipped with exceptional ability to facilitate all aspects of internal and external communications, support day-to-day administrative, technical support and organizational skills. Efficient, result-oriented and highly motivated to constantly develop my skills and grow professionally. I am confident in my ability to follow instructions and produce the quality work output required of me.
My Skills and Competencies
Calendar Management
Computer Literacy
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2024
Floral Art School of Floristry
(Executive Assistant/Social Media Manager)
• Manage the schedules and calendars of the business owner
• Coordinate and schedule meetings and conferences with internal and external stakeholders
• Prepare and distribute meeting agendas, minutes, and other relevant materials
• Handle confidential information and documents with discretion and maintain their proper organization
• Scheduling posts and all social media platforms
• Handling all accounts of the business owner
• Doing marketing emails if needed
2021
-
2023
Bay Sports
(Executive Assistant/Customer Service Representative)
• Managed calendars, scheduled appointments, and arranged meetings and conferences
• Prepared and distributed reports, presentations, and other materials
• Handled confidential documents and maintained their proper organization
• Coordinated travel arrangements and accommodations for executives and guests
• Assisting customers through Chat and Email support
• Updating Shopify orders
• Updating customer's information via CRM Zoho
• Handling clients website
2019
-
2021
24-7 Intouch PH
(Customer Service Representative)
• Chat and Email Support
• Providing accurate resolution to the customer's
concerns.
• Performing the best customer support for the customers.
• Tools: Salesforce CRM, EOM, INSIDE store App
• EXPRESS Retail Account
2017
-
2017
Home Credit PH
(Junior Credit Advisor)
•Worked with a portfolio of delinquent accounts
•Credit Analysis and Recommendations
•Documentation and Reporting
•Debt Collection
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.