2012
Bachelor of Science in Tourism
Columban College
More Info About Me
A graduate of Bachelor of Science in Tourism with 8 years of experience in dealing with customers as a Front Office Representative. I can work independently in a busy environment as well as part of a team. I remain objective to achieve my goal.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2020
Terrace Hotel
(Front Office Supervisor)
●Check out departing guests using the hotel’s accounting system.
●Taking payment from guests in the form of cash or credit cards.
●Answering telephone inquiries promptly & professionally & transferring calls on.
●Dealing with and resolving customer complaints.
●Managing group bookings for conferencing, the restaurant and accommodation.
●Keeping up to date on all hotel products, services, pricing & promotional offers.
●Completing the night auditing procedures with accuracy and attention to detail.
●Ensuring all relevant paperwork has been completed in order for a smooth hand over at the end of your shift
2012
-
2018
Bayfront Hotel
(Front Office)
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.