Hi! I am Nikky, 26 years old, from the Philippines. I studied in University of the East Philippines. I take Business Administration Major in Marketing management.
My first job was with Teleperformance Philippines as a Customer Service Representative in a U.S Based Healthcare Insurance company. What I do was to manage inbound and outbound calls, assisting members with their claims, inquires, billing, memberships, data entry, scheduling and setting appointments.
Then I decided to work at home so I took some courses and learn to become a General Virtual Assistant. It includes, Social Media Manager, E-commerce, Drop-shipping and Shopify, Data Entry, Graphic Design, Lead Generation, Medical Virtual Assistant and a lot more. I have experience in customer service representative/cold calling, Scheduling/Appointment setting, data entry, lead generation, graphic and logo design for business, and some administrative tasks.
I am very positive that I will be your next Virtual Assistant. Why? Because I am confident with my skills, I am a goal oriented, I am organized, disciplined, patient, and flexible.
Availability: Always
Here’s everything I can do for you:
Admin Tasks
•Virtual Assistance
•Data Entry
•Email Management
•Appointment Setting
•Scheduling
SOCIAL MEDIA MANAGEMENT
•Social Media Manager
•Social Media Plan
•Social Media Marketing
•Branding
•Content Creation
•Copywriting
•Caption & Hashtags
•Engagement
DESIGN/CREATIVES
•Branding and Logo Design
•Product Design
•Presentation Design
•Graphics
•Basic Photo Editing
•Basic Video Editing
MARKETING
•FacebookAds
•Lead Generation
•Research
E-COMMERCE
•Shopify & Drop-shipping
•Shopify Store Management
TOOLS
•Google Drive
•Google Spreadsheet
•Google Docs
•Google Calendar
•Microsoft Word
•Microsoft Excel
•Microsoft PowerPoint
•Trello
•Asana
•monday.com
•Slack
•Chatgpt
•Canva
•Capcut
Customer Service
•Customer Support
•Cold Calling
•Chat Support
CONTACT ME NOW!
Email:claricenikky@gmaill.com
WhatsApp: +639952585589
Graduated 2014
University of The East
As a account supervisor, you will be responsible for providing exceptional customer service to policyholders. Handling escalated customer issues or complaints, that require supervisor intervention.
Input and update product information, inventory levels, and sales data into database and inventory management systems.
-Accurately input and update scheduling information into database and scheduling software.
-Maintain detailed records of customer appointments.
-Track and log changes to schedules, including cancellations, rescheduling, and new appointments.
-Verify and cross-check scheduling data for accuracy, ensuring no conflicts or overlaps.
-Support other administrative tasks as needed, such as managing appointment reminders and client follow-ups.
-Making Caption for facebook posting.
Provide outstanding customer service to clients via phone, email, chat, and other communication channels.
Address customer inquiries, complaints, and requests in a courteous and timely manner.
Resolve customer issues efficiently and effectively, escalating complex problems to appropriate departments when necessary.
Uphold company values and policies, including confidentiality and data security standards.
Assisting customers, processing orders, providing information, some administrative tasks, like maintaining patient records and setting appointments with their doctors.
Admin Assistant in a Small Business Coffee Shop
Lead Generation Scrapping, Cold messaging and Data Entry position in Marketing Agency.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry, is responsible for inputting data and making changes to existing data figures in digital databases.
Graphic Designer is responsible for creating visual concepts, by hand or using computer to create ideas.
Assisting customers with their inquiries, issues, or concerns regarding products or services offered