Hi! I’m Nikky, 26 years old, from the Philippines. I studied Business Administration, majoring in Marketing Management, at the University of the East Philippines.
My first job was with Teleperformance Philippines as a Customer Service Representative for a U.S.-based healthcare insurance company. I handled inbound and outbound calls, assisted members with their claims, inquiries, billing, memberships, data entry, and scheduled appointments.
Later, I transitioned to working from home and took courses to enhance my skills as a General Virtual Assistant. These courses provided me with knowledge in Social Media Management, E-commerce, Drop-shipping and Shopify, Marketing, SEO, Graphic Design, Lead Generation, and more.
My Virtual Assistant journey began with lead generation, where I focused on identifying growth opportunities and reaching out to potential clients. This role involved researching target markets, creating prospect lists, and initiating contact through emails and calls to generate qualified leads for businesses. It allowed me to develop a strong understanding of outreach strategies and pipeline management.
I also worked as an Administrative Assistant, where I was responsible for organizing schedules, coordinating meetings, and streamlining daily operations to enhance efficiency. My tasks included managing calendars, preparing reports, handling correspondence, and providing general administrative support, ensuring the team remained productive and focused.
In my most recent role as a Sales Manager, I focused on driving sales, building strong client relationships, and managing CRM systems to track client interactions and ensure timely follow-ups. I conducted cold calls, sent emails, handled leads, and closed sales while maintaining detailed records of client communications. This role strengthened my communication skills and enabled me to contribute to revenue growth while delivering excellent client satisfaction.
Through these experiences, I’ve developed a variety of skills that have helped me adapt to different roles and responsibilities. I’m goal-oriented, organized, patient, and flexible, and I’m committed to doing my best in every role.
I am confident that I will be your next Virtual Assistant. Why? Because I bring a range of experience and dedication to the table. I’m fully committed to delivering excellent results and supporting your team in achieving its goals.
Availability: Always
Here’s everything I can do for you:
Admin Tasks:
Virtual Assistance
Data Entry
Email Management
Appointment Setting
Scheduling
Social Media Management:
Social Media Manager
Branding
Content Creation
Copywriting
Captions & Hashtags
Engagement
Design/Creatives:
Branding and Logo Design
Product Design
Presentation Design
Graphics
Basic Photo Editing
Basic Video Editing
Marketing and Sales:
Sales Management
Sales Marketing
Cold Calling
Admissions Management
Lead Generation
Facebook Ads
Research
E-commerce:
Shopify & Drop-shipping
Shopify Store Management
Customer Service:
Customer Support
Cold Calling
Chat Support
Upselling and Cross-Selling
Appointment Scheduling
Email Support
Tools:
Google Drive
Google Sheets
Google Docs
Google Calendar
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Trello
Slack
ChatGPT
Canva
CapCut
Graduated 2014
University of The East
Provided exceptional customer service to policyholders, handling escalated issues requiring supervisor intervention.
Content creation and posting
Scheduling posts
Community engagement (comments and messages)
Analytics tracking and reporting
Managed sales operations, built client relationships, and led sales initiatives.
Delivered outstanding customer service via phone, email, and chat.
Addressed inquiries, complaints, and requests while maintaining confidentiality and data security.
Assisting customers, processing orders, providing information, some administrative tasks, like maintaining patient records and setting appointments with their doctors.
Admin in a Small Business Coffee Shop. Pool Rental and Food Business.
Conducted lead generation, data scraping, cold messaging, and data entry for a marketing agency.
Performed research to identify potential leads and relevant market trends.
Utilized SEO keyword strategies to optimize lead targeting and messaging.
Content creation and posting Scheduling posts Community engagement Analytics tracking and reporting
Data entry and organization Calendar management and scheduling Email management and inbox cleanup Appointment setting Re
Finding and qualifying leads Managing CRM systems Sending cold emails or follow-ups
Product listing and updates Inventory management Order processing and tracking Customer support via chat or email Store
Social media graphics and banners Flyers, posters, and promotional materials Presentations and infographics
Responding to inquiries via email, chat, or phone. Scheduling appointments and managing memberships.
