International Tourism and Hospitality Management
Lyceum of the Philippines University
Professional and enthusiastic customer service agent able to resolve customer problems efficiently and increase customer satisfaction. Calm and composed in stressful situations, solution-oriented with years of experience in providing friendly and effective customer service and sales. Offers expertise in time efficiency, organizes documentation for easy access and detailed informations, multi tasking skills that increase productivity, quick learner, problem solver used to dealing with a diverse audience and achieving the best results.
Lyceum of the Philippines University
-Greeting customers as they walk into the restaurant and helping guests with reservations and guiding them to their table. Consistently adhered to quality expectations and standards.
-Handled customer inquiries and complaints.
-Organized and and Hosted VIP clients and was responsible for handling exclusive clients.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.