2018
Bachelor of Science in Information Technology
Mindoro State College of Agriculture and Technology
About Me
Hello, I'm Nikki
I am skilled IT Staff with almost 4 years of experience in technical support and operations. I have a knowledge on graphic design and multimedia. I am a fast worker. I can perform under pressure, and have attention to detail. I am Enthusiastic about helping operations run smoothly by providing top-notch support.
I am also a Virtual Assistant Freelancer that is passionate about helping busy brands and business owners create and maintain an online presence through social profiles and websites.
My Skills and Competencies
Social Media Manager
Pinterest Manager
Content Creator
Data Entry
Certificates
My Experience and Education
2022
-
2022
D WARNER GROUP (ONE-TIME PROJECT)
(TECHNICAL WRITER - FREELANCER)
Kleopatra -Help
• Creating and Back-up New Key Pairs.
• Sharing of Public Key.
• Searching and Importing Certificates.
• Send and Encrypt File.
• File decryption.
2018
-
2022
TOYOTA CALAPAN CITY, INC.
(ISD STAFF)
• Provided technical support inside and outside the dealership (this may be in person, via email, social media platform, or over the phone.)
• Logged support tickets and closed when issues were resolved.
• Collaborated with vendors to resolve external system and website issues.
• Processed over 100 support requests weekly for technical assistance on a wide range of issues related to hardware,
• software, and network.
• Created 15 user manuals for internal systems and website.
• Created troubleshooting documentation for system issues.
• Performed IT-related training via a PowerPoint presentation and demonstration to all employees.
• Managed daily side projects in addition to answering calls related to technical issues for 120 internal employees.
• Documented hardware and software modifications and updates to keep historical records.
• Installed and updated hardware and software applications on Windows 10 computers on a large scale.
• Installed and configured system, network, and printer.
• Build and set up over 25 Facebook pages for sales marketing.
• Manage dealer's Facebook business Page.
• Build and set up over 150 Gmail and Domain Accounts.
• Maintained records of all Gmail and Domain Accounts of employees.
• Maintained records of hardware and software inventory.
• Provided Business Cards to all Frontliners.
• Created and updated Identification Card for all employees.
• Manage the creation, modification, and deactivation of accounts for the internal and external systems.
• Manage user accounts in Active Directory.
• Performed biometric system management functions including monitoring, adding, and modifying user profiles.
• Created and updated system process flow.
• Repaired and replaced computer equipment as necessary.
• Maintained computer systems.
• Report system downtime and performance issues to the Supervisor.
• Identify Computer or Network shortages and place orders.
• Performed special tasks and management requests as needed.
December 27, 2017
-
March 17, 2018
MINDATA
(DATA ENCODER - INTERNSHIP)
• Encode numbers based on the image coming from different provinces in Italy.
• Encode Barcodes from different products.
Services Offered
Social Media Management
Social Media Marketing builds brand awareness, connects with customers, and drive users to a website or landing page.
Graphic Design
A graphic design is a craft where a professional creates graphics including illustrations, logos, layouts and photos.
Pinterest Manager
Pinterest Manager helps businesses promote content, products and services.
Content Creator
Content Creators promote companies' products and services by developing copy for websites, social media, marketing mater
Testimonials
Dhamielyn A. Sarno, MIT
Project Manager - PRO VA PH
dhamsarno@gmail.com
09158325769
"Thank you for a job well done Nikki Joy Macaraig. It was a pleasure working with you. She is timely and does exactly what you tell her. She follows directions clearly and has been a valued VA trainee."