BSIT
Saint Columban College
As a versatile professional with a unique blend of expertise in Operations Coordination, HR Administration, QuickBooks, and SEO, I leverage a strong foundation in human resources, financial management, operations, and digital marketing. I bring an integrated approach to driving business success, ensuring smooth operational processes while optimizing online engagement through proven SEO strategies.
Saint Columban College
1. Application Testing:
Collaborate with development and QA teams to understand testing requirements and specifications for applications.
Create, execute, and document test plans, test cases, and test scripts for various application features.
Perform functional, regression, integration, and performance testing on new and existing applications.
Identify and document defects and inconsistencies, and track them through to resolution.
Ensure applications meet required performance standards, security protocols, and user experience expectations.
Provide feedback and suggestions to development teams on improving applications based on test results.
2. Operations Coordination:
Coordinate day-to-day operations of the team, ensuring smooth execution of tasks and processes.
Assist in the preparation of operational reports, providing insights into test results and operational performance.
Support the creation and maintenance of standard operating procedures (SOPs) for testing and operational activities.
Liaise with cross-functional teams, including development, QA, and customer support, to ensure smooth communication and alignment.
Assist in the planning and execution of operational projects, helping to ensure timelines and goals are met.
Help track and manage software release schedules, ensuring the testing phase is completed in time for deployment.
3. Documentation and Reporting:
Maintain detailed documentation for all testing processes, ensuring that test cases, results, and issues are clearly recorded.
Generate regular reports on testing outcomes, issues found, and resolutions implemented.
Track key performance indicators (KPIs) related to application performance and testing efficiency.
Support the preparation of reports for management, including detailed insights into application stability and operational improvements.
4. Collaboration & Communication:
Communicate with stakeholders to understand their needs, including product managers, development teams, and external vendors.
Provide status updates on ongoing testing and operational tasks to ensure stakeholders are informed.
Assist in coordinating meetings and reviews between cross-functional teams to resolve issues and discuss testing progress.
Act as a liaison between the testing team and other departments to ensure any operational challenges are addressed promptly.
5. Continuous Improvement:
Suggest improvements to both operational processes and testing procedures based on feedback and lessons learned.
Stay up-to-date with new testing tools, technologies, and industry trends to improve testing efficiency.
Participate in process optimization initiatives to enhance the overall performance of operational and testing activities.
Employee Record Management:
Maintain and update accurate employee records, including personal details, employment history, benefits, and payroll information.
Ensure compliance with privacy and data protection regulations when handling employee information.
Assist with the onboarding process, including documentation, new hire orientation, and preparing employment contracts.
Manage the offboarding process, including exit interviews, final documentation, and coordination of return of company property.
2. Recruitment Support:
Assist in the recruitment process by posting job openings on job boards, screening resumes, and coordinating interviews.
Maintain and update the applicant tracking system (ATS), ensuring accurate candidate records.
Schedule interviews, prepare interview materials, and communicate with candidates throughout the recruitment process.
Assist with background checks, reference checks, and pre-employment testing as needed.
3. Payroll and Benefits Administration:
Support the payroll process by gathering timesheets, tracking attendance, and ensuring accurate payroll data.
Assist employees with payroll inquiries, including discrepancies or changes to their pay.
Manage employee benefits administration, including health insurance, retirement plans, and other company perks.
Track and report on employee leave balances (vacation, sick leave, etc.).
4. HR Compliance & Policies:
Ensure HR policies and procedures are up to date and compliant with local labor laws and regulations.
Assist with maintaining employee handbooks, guidelines, and other HR documentation.
Support the HR team with audits and reporting to ensure compliance with legal requirements.
Track and monitor compliance training and certifications for employees.
5. Employee Relations & Support:
Serve as the first point of contact for general HR inquiries from employees and management.
Assist with resolving employee issues or conflicts by providing information and support as needed.
Organize employee engagement activities, such as team-building events, recognition programs, and wellness initiatives.
6. HR Reporting & Documentation:
Prepare and maintain HR reports on metrics such as headcount, turnover, attendance, and employee performance.
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Assist in the preparation of HR-related presentations and documents for management meetings.
7. Training & Development Support:
Coordinate training schedules, track attendance, and maintain records of employee development programs.
Assist with identifying training needs and recommending suitable programs for employee growth.
Support the organization of workshops, seminars, and conferences for employee development.
Technical Support:
● Provide expert-level technical support for QuickBooks software, including installation, updates,
and troubleshooting errors.
● Address connectivity, integration, and performance issues across desktop, online, and mobile
platforms.
● Assist customers with data migrations, backup solutions, and restoring lost data.
Customer Assistance:
● Guide users on how to use QuickBooks features like invoicing, payroll, reporting, and inventory
tracking.
● Provide step-by-step assistance for resolving accounting or system-related challenges.
● Ensure timely resolution of customer inquiries through phone, email, and chat support.
Issue Escalation:
● Escalate unresolved technical issues to higher-level support or engineering teams as needed.
● Document and report recurring issues to help improve software performance and user
experience.
Training and Guidance:
● Educate customers on best practices for using QuickBooks effectively for their specific business
needs.
● Recommend software features, tools, and updates that align with the customer's goals.
Documentation and Reporting:
● Maintain detailed records of customer interactions and solutions using CRM tools.
● Prepare regular reports on common technical issues and their resolution times.
● Contribute to building and updating the QuickBooks knowledge base for internal and customer
use.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.