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BSBA in Entrepreneurship
Bacolod City College
More Info About Me
Hi there! My name is Nika. I have more than 5 Years of experience in the BPO Industry and as a Medical Virtual Assistant now and am very passionate about using my skills and expertise to make a positive impact. I believe that every project I take on is an opportunity to learn and grow and I always bring my best to the table. I'm also a people person. I love connecting with others and building meaningful relationships whether it's with colleagues, clients, or friends. I'm a great listener and always strive to make people feel heard and understood. When I'm not working, I just enjoy myself alone. I play Badminton which helps me recharge and stay focused. I'm also a big fan of BTS, they keep me sane. Overall I'm down-to-earth and value honesty, kindness, and hard work. I'm excited to see what the future holds and continue learning and growing personally and professionally.
My Skills and Competencies
Customer Service Representative
Prior Authorization Specialist
Insurance Verification Specialist
Medical Virtual Assistant
Certificates
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My Experience and Education
October 2023
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Present
Global Medical Virtual Assistants
(Insurance Verification Specialist)
-Skilled insurance verifier ensuring accurate billing and coverage confirmation
- Detail-oriented specialist adept at resolving insurance discrepancies.
- Experienced in verifying patient insurance and authorizing treatments.
- Committed to streamlining administrative processes and supporting patients.
April 2019
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July 2023
Concentrix Philippines
(Customer Service Associate)
- Proficiently managed diverse customer service needs and ensured high satisfaction levels.
- Provided technical support to customers, offering guidance and solutions to technical challenges
- Effectively communicated billing details and sales offerings to customers.
- Implemented retention strategies, fostering long-term customer relationships by addressing concerns, providing solutions, and ensuring customer loyalty
December 2017
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March 2019
Ubiquity Global Services
(Customer Service Representative)
-Transcribed and verified IDs and data submitted by patients, ensuring precision and reliability in record-keeping.
- Maintained a secure and confidential environment while handling patient information, prioritizing privacy and compliance with data protection standards
My Services
Customer Service Representative
I provide friendly efficient assistance, resolving inquiries and concerns to ensure a positive experience for customers
Insurance Verification Specialist
I check insurance coverage and make sure information is correct, protecting the finances of providers and patients
Medical Virtual Assistant
I streamline administrative tasks and ensure seamless coordination between healthcare providers and enhance patient care