Nika Dawn Bautista

Virtual Assistant | CSR
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Contact Information
  • +63929-598-7218
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  • nidachba99@gmail.com
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  • itsmenikabautista@gmail.com
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  • Bacolod City, Philippines
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  • live:nidachba99
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OBJECTIVE

I am a dedicated and highly experienced customer service representative with more than 5 years of proven expertise seeking to transition to a Virtual Assistant role. I am eager to leverage my exceptional organizational and communication skills and extensive knowledge in administrative support, data management, and customer service to provide efficient and effective virtual assistance to clients. I am committed to delivering top-notch results and contributing to the growth and success of the client's businesses in a remote working environment.
SKILLS
Search Engine Optimization

Keyword research, On/off page optimization, Technical SEO, Basic SEO Knowledge
Customer Service / Technical Support

Excellent communication skills with a focus on customer service, 65 WPM Typist, Metrics-driven, Empathetic and Analytical, motivated and well-disciplined individual.
EXPERIENCE
December 04, 2017 - March 31, 2019

Ubiquity Global Services, Customer Service Representative

Responsible for handling a variety of customer inquiries and concerns via phone, email, and chat. Verifies and processes submitted IDs, documents, insurances and others by patients/customers.
April 1, 2019 - July 31, 2023

Concentrix CVG Philippines, Inc., Customer Service Associate

Providing exceptional customer service across a range of tasks, including billing support, technical support, customer service inquiries, sales, and customer retention
EDUCATION
June 2014 - September 2015

Bacolod City College, BSBA in Entrepreneurship

Business administration is a field of study that covers the management and operation of businesses and organizations. It involves the study of accounting, finance, marketing, human resources, operations management, and other related fields. It also develop skills in critical thinking, problem-solving, and decision-making.