2013
Information Technology
Saint Louis College
More Info About Me
A highly talented, detail oriented Virtual Assistant and customer service advocate with experience in providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strive in fastpaced, virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating effective, organized environment in which I can excel at focusing time on providing top level client support, resolving issues and developing relationships to ensure loyalty and growth. Unique skill set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction.
My Skills and Competencies
Social Media Management
Amazon Virtual Assistant
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
March
-
June 2022
VTMember
(Real Estate Virtual Assistant)
Assist client in administrative tasks, creating graphics, scheduling, and cold calling
2020
-
2022
Buzz Viral Marketing
(Instagram Account Manager | Team Leader)
1. Manage a team of Account Managers and help manage and guide the business process
2. Talk to clients and communicate business information, packages and assist in placing order
3. Making sure clients are happy and closing orders successfully
4. Help solve any problems and assist in managing team growth reports
5. Creating and sending strategies and delegating them to account managers
6. Providing content tasks to content creators and getting them revised and approved with clients
7. Proactively engaging with team and scheduling contents
8. Help managing the work flow smoothly and effectively
9. Helping clients form their IG presence organically.
10. Engaging with their target audience via likes, comments, DM’s & follows.
11. Also includes unfollowing non engaging accounts.
12. Posting contents on client’s specified schedule.
2013
-
2015
VXI PH
(Account Associate)
1. Provides financial history for the client
2. Verifying and cross-checking transactions to ensure that the audited money transfer will be refunded back to the customer.
3. Handles customer’s queries which involve investigation in the money transfer and complaint.
4. Ensuring that the agreed turnaround time, procedures, and process flows are adhered in accordance with the guidelines.
5. Other duties assigned.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Amazon Virtual Assistant
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.