2012
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Lacson National High School
Your Go-To Virtual Assistant. Explore my profile below!
Hello, I'm Niemay Aballe, a 29-year-old professional from Bacolod, Philippines. Over the past nine years, I've gained valuable experience in a range of roles, including administrative tasks, fostering team collaboration, problem solving, decision making, training and development, organizational development, performance management, and employee data management.
I take pride in my high level of professionalism, meticulous attention to detail, exceptional organizational skills, and the ability to handle multiple tasks simultaneously. My adaptability and fast learning abilities make me a highly trainable individual.
Recently, I completed my General Virtual Assistant training, which has fueled my enthusiasm for pursuing a career in this field. My passion for working as a virtual assistant is driven by my eagerness to learn and my desire to assist people effectively. I am deeply committed to my work and always eager to expand my knowledge and skills. I welcome feedback and suggestions as valuable opportunities for personal and professional growth, and I'm dedicated to enhancing the efficiency and productivity of any company I work for.
My Skills and Competencies
BookKeeping
Data Entry
Customer Service
Certificates
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My Experience and Education
2022
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2024
Concentrix/Avalon Account
(Operations team leader)
Supervise and manage a team of technical agents to ensure high-quality technical support.
Monitor and evaluate agent performance, providing coaching and feedback to improve skills and productivity.
Set clear team goals and key performance indicators (KPIs) to meet customer service standards.
Conduct regular team meetings to discuss performance, address issues, and share best practices.
Assist in the recruitment and training of new call center agents.
Resolve complex customer issues and escalate them when necessary.
Ensure compliance with company policies and procedures.
Foster a positive and collaborative work environment to motivate and inspire team members.
Prepare and deliver performance reports to upper management.
2020
-
2022
Concentrix/Microsoft Account
(Quality Analyst)
Monitor and evaluate customer interactions to ensure compliance with company standards and regulatory requirements.
Analyze call recordings, chat transcripts, and emails for quality assurance.
Provide feedback and coaching to technical supports to improve performance and customer satisfaction.
Develop and implement quality improvement processes and training programs.
Collaborate with team leads and managers to address performance issues and identify training needs.
Generate and analyze quality reports to track trends and identify areas for improvement.
Conduct regular audits to ensure adherence to company policies and procedures.
2019
-
2020
Concentrix/Microsoft Account
(Technical support)
Provide technical support for Microsoft products, including Windows operating systems, Office applications, and related software.
Troubleshoot customer issues via phone, email, and chat.
Diagnose and resolve complex hardware and software problems.
Install, configure, and maintain computer systems and networks.
Monitor system performance and troubleshoot potential issues.
Create detailed reports on issue status and resolution.
2013
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2014
Kydia International
(Cold Caller)
Encouraged restaurants to post their menu on our website for free.
Assisted customers placing an order and addressing delivery concerns.
2014
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2019
TechMahindra Philippines
(Customer Service Specialist)
Assisted customers with inquiries, orders, and account-related issues through phone, email, and live
chat.
Handled order processing, cancellations, returns, and exchanges efficiently.
Resolved customer complaints and issues promptly to ensure satisfaction.
Maintained in-depth product knowledge to provide accurate information and recommendations.
Documented customer interactions and feedback to improve services and products.
Adhered to company policies, procedures, and compliance requirements.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.