2020
BACHELOR OF SECONDARY EDUCATION MAJOR IN TECHNOLOGY AND LIVELIHOOD EDUCATION
DAVAO ORIENTAL STATE UNIVERSITY
More Info About Me
A seasoned data entry specialist with four years of experience. With a keen eye for detail and a knack for organization, I've mastered the art of handling data with precision. Whether it's navigating spreadsheets or managing databases, I excel at turning complexity into clarity. Ready to streamline your data processes? I'm your go-to expert for reliable and efficient data management.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
July 08, 2024
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November 19, 2024
Teleperformance
(Customer Service Representative)
The job description is to assist clients with eligibility verification, benefits inquiries, claims status, prior authorization, and other health plan services.
Here's the Key Responsibility:
*Answer inbound calls from healthcare providers (doctors, clinics, hospitals) in a professional and courteous manner.
*Verify patient eligibility, insurance coverage, and benefits.
*Provide accurate information regarding claims, authorizations, and billing inquiries.
*Document all call interactions clearly and accurately in the CRM system.
*Escalate complex issues to the appropriate department or supervisor when necessary.
*Maintain confidentiality of patient and provider information in compliance with HIPAA regulations.
*Meet or exceed performance metrics including call quality, average handle time, and customer satisfaction.
*Participate in ongoing training and team meetings to stay updated on policies and procedures.
2020
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2024
PEPSI COLA PRODUCTS PHILIPPINES
(Data Entry/Administrative Assistant)
Inputting, updating, and maintaining accurate data in databases. Ensuring data integrity, and assisting with administrative tasks as needed.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Bookkeeping
Promote companies' products and services by developing copy for websites, social media, marketing materials.