2011
Bachelor of Science in Information Technology
University of Perpetual Help System Laguna
More Info About Me
๐ Hi there! Iโm Nico, a passionate and results-driven Administrative Assistant and Customer Support with 10 years of experience in Financial and eCommerce Industry. I thrive on tackling challenges and finding innovative solutions to complex problems.
๐ I have a strong background in Administrative task and customer support, with a focus on assist in managing emails, scheduling meetings, and organizing calendars, ensuring efficient time management. My expertise includes Data Entry and Organization, I also provide excellent customer support by responding to inquiries, handling complaints, and ensuring customer satisfaction, enhancing the overall business reputation..
What sets me apart is my unwavering passion for the work I do. I approach every task with dedication and enthusiasm, striving for excellence in every project I undertake. I am committed to delivering high-quality results and continuously seek ways to improve and innovate.
I am confident that my flexibility and passion will make a significant positive impact on your project. I look forward to the possibility of working together and demonstrating my dedication firsthand.
๐ค Letโs Connect: I am always open to new opportunities and collaborations. Whether you want to discuss, explore potential partnerships, or simply chat about shared interests, feel free to connect with me.
Looking forward to connecting with like-minded professionals and exploring new avenues together! Feel free to reach outโIโm just a message away.
Cheers,
Nico
My Skills and Competencies
Social Media Management
Amazon VA
Data Entry
Content Creator
General Virtual Assistant
Customer support (Chat/Email)
Lead Generation
Certificates
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My Experience and Education
January 2023
-
Current
Freelancer
(Virtual Assistant | Lead Generation | SMM | Customer Support)
๐นEmail Management: Sorting, responding, and organizing emails to ensure important messages are addressed promptly.
๐นData Entry: Entering, updating, and managing data in spreadsheets, databases, or CRM systems.
๐นResearch: Conducting internet research on various topics, competitors, products, or market trends.
๐นCustomer Support: Handling customer inquiries, providing product information, and resolving issues via email or chat.
๐นSocial Media Management: Creating and scheduling posts, responding to comments, and engaging with followers on social media platforms.
๐นLead Generation: Proficient in implementing strategic techniques to identify, attract, and nurture potential customers (leads) for businesses.
๐นSkilled in utilizing various online marketing, social media, and content marketing methods to create interest and engagement.
May 2021
-
November 2023
American Express
(Customer Support Professional | Fraud Analyst | EA)
๐นHandle Customer concerns and inquiry about the credit card and offering cross sells products
๐น Handle fraud transactions and validating fraud charges in the account.
๐น Reviewing transactions reported as fraud from merchants and customers
๐นReviewing documents by the merchant to validate if charge is a valid fraud
๐นAssisting leader w/ reports/presentation, booked meetings and checked schedule on a day to day basis.
January 2015
-
May 2021
Capital One
(Sr. Operations Representative | Real Time fulfillment Specialist | Credit Bureau Specialist |)
๐นHandle Credit Bureau Disputes
๐นHandle Real time fulfillment request thru chat
๐นHandle Capital One credit card customer service
๐นHelping manager on reporting team score/stats every end of day
September 2013
-
December 2014
Eperformax Contact Centers
(Customer service support | Email | Chat | Phone)
๐น Handles both customer and technical services
๐นTake inbound calls for Telco Account in US
๐นProvides Sales offers to customers
๐นHelp customers w/ their eCommerce account
June 2012
-
August 2013
Kids Haus Integrated School
(Computer Teacher)
๐น Lesson Planning
๐นImplementing Assessment
๐นResearching the newest teaching method
๐นClassroom management
March 2011
-
May 2012
American Data Exchange
(Business Process Associate | Proof reader)
๐นHandle billing and technical request
๐นInbound and Outbound calls
๐นHelp Management for process improvement
๐นProof read documents typed by other rep to make sure we processed correct documents for our clients
My Services
๐ฟ๐๐ฉ๐ ๐ฟ๐ฎ๐ฃ๐๐ข๐ค
Imagine your data organized like a perfectly sorted playlist! I'm here to make sure your information dances harmoniously
๐พ๐ช๐จ๐ฉ๐ค๐ข๐๐ง ๐๐๐ง๐ซ๐๐๐ ๐พ๐๐๐ข๐ฅ
Meet me, the smile magician! I handle customer queries with joy, leaving them delighted and your business shining.
๐๐ค๐๐๐๐ก ๐๐๐๐๐ ๐๐๐๐จ๐ฉ๐ง๐ค
Turning social media into my playground, I'll elevate your brand's online presence and make it the life of the party!
๐๐๐๐ ๐๐๐ฃ๐๐ง๐๐ฉ๐๐ค๐ฃ ๐๐ช๐ง๐ช
Hunting leads like a champion, I'll boost your client base effortlessly! Your business goldmine awaits discovery
๐พ๐๐๐ฉ, ๐๐๐ค๐ฃ๐, ๐๐ข๐๐๐ก ๐๐ช๐ฅ๐ฅ๐ค๐ง๐ฉ ๐๐ช๐ฅ๐๐ง๐จ๐ฉ๐๐ง
Chat convos? I turn them into friendly banter! Handling customer queries with warmth and efficiency, leaving them raving