2018
Bachelor of Science in Hotel and Restaurant Management
PMMS
More Info About Me
Customer service representative with 3 years of experience. extremely strong leadership .excellent interpersonal skills and i have worked in 3 well trained companies( contact center). And I am actually handling inside sales trained by virtudesk and with that I am more reliable ,organized and attentive to my work loads In order for me to provide quality and great experience for our clients.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2022
Genpact
(CSR/SME)
I am a customer service and i handled financial consultations and i was an assistant trainer and guiding the newbies
2019
-
2020
Optum
(Customer Service Representative)
We are handling customer service and providing the members health insurance claims benefits etc.
2018
-
2019
Alorica
(Customer Service Representative)
We are handling customer service and providing the members health insurance claims benefits etc.
2022
-
2022
Virtual Assistant
(Inside Sales Representative)
I handled cold calling and database on different MLS and CRM'S
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Van Starling
(Inside sales associate, SMM, cold caller)
Nicole takes the initiative to learn and become a better asset than just waiting for directions and has no problem calling inbound leads with a very upbeat and conversational approach. I cannot recommend her enough!