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Mass Communication Major in Convergent Media
Far Eastern University
More Info About Me
I am a single parent to my 8 year old daughter. I am also the eldest to my 2 younger siblings. Currently living alone in Manila while my family's residing in Taguig.
My Skills and Competencies
Social Media Manager
Appointment Settter
Certificates
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My Experience and Education
January 2016
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July 2016
Teleperformance
(Technical Support Representative)
I worked for Frontier, a technical account, I provided exceptional customer service by assisting customers in troubleshooting their internet, TV, and phone services.
2021
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2022
Agents Only
(Customer Support Representative)
I worked for Domino's, I effectively managed customer orders, providing them with order details, total costs, and arranging for either pickup or delivery.
September 2016
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December 2016
Convergys
(Fraud Analyst)
During my time at Macy's as a Fraud Analyst, I conducted thorough background checks to determine the validity of customer orders. We do outbound calls to banks and clients to verify their orders.
2020
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2021
Insta Answer
(Virtual Receptionist)
I was a Virtual Receptionist for an agency, I managed emergency calls, efficiently handling situations where individuals were stuck in elevators, required plumbing services, or encountered persistent fire alarm issues. I also facilitated message-taking services and ensured proper communication with the respective departments.
2017
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2020
Alorica
(Technical Support Representative)
In my role at AT&T Uverse, I handled customer inquiries regarding phone, internet, and cable issues, resolving them over the phone or dispatching technicians when necessary. Additionally, I handled billing inquiries and utilized upselling techniques.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Appointment Setter
I call businesses and convince them that they need out services.