Hi, I’m Nico and I have worked in the Contact Center Industry for 9 years. In this period, I have enhanced my communication skills which helped me achieve multiple success stories across the companies I’ve worked with. I’m always passionate to learn new things, this is the reason why I choose the path to become an SEO specialist because I know that I will also do well in this field. Lastly, I’m an excellence-driven person and I’m always eager to produce a great outcome.
Polytechnic University of the Philippines Institute of Technology
• Taking care of resolving customer’s concern/issue
• Organize the submission of forms for unauthorize activities
• Doing walkthroughs for online banking use and navigations
• Working directly with UK counterpart
• Account management (apply changes, modify templates, discuss what client’s needs, etc.)
• Delivering reports for client’s success.
• Attending to customer’s inquiries over the phone
• Account management ( doing changes upgrades/downgrades)
• Explaining bill concerns.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.