Technological University of the Philippines
-Provide assistance to our external member base via phone, e-mail, and our member portal website and device application software
-Perform remote dial-in support to member as needed
-Diagnose, troubleshoot, and resolve application/device questions and potential issues
-Provide education to member on functions and features while working with them so they can become more self-sufficient
-Properly escalate potential problems as needed to next tier, leadership, etc.
-Clearly and concisely document all correspondence and activities related to tickets in member tracking software
-Perform other duties and projects as assigned.
- Maintain up-to-date knowledge about client’s products and services.
- Respond to customer queries about the services, equipment, promotions, and billings.
- Enhance customer retention and satisfactions by providing outstanding and prompt customer services.
- Take and complete process of service orders.
- Understand customer needs and recommend appropriate products and plans.
- Develop innovative ways to sell products and services to customers.
- Handle customers request for payments, activations, upgrades and other services.
-Correct and update customer’s information
- Communicate in all laboratory departments for reports to be released.
- Send reports and communicate with the clients for the specific requirements or guidelines for the reports.
- Check the proper standard and guidelines to use for the specific sample.
- Maintain and received laboratory worksheets.
- Monitor and update electronic and physical files.
- Organize records of the finished laboratory samples.
- Received samples from clients and released to respective laboratory for testing.
- Check and order office materials.
- Provide weekly report with the Laboratory Manager.
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