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Bachelor of Science in Marine Transportation
Lyceum of the Philippines University-Batangas
More Info About Me
Hello Client!
I am Nicko D. Cruzat and an aspiring Virtual Assistant and I offer services such as customer service representative, team management and some Shopify experience. If you want to know more about me and would like to know what I can do to help your business grow just DM me!
My Skills and Competencies
Shopify Order Fulfillment
Customer Service Representative
Team Management
Outbound Calls
Email Management
Certificates
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My Experience and Education
12/2023
-
04/2025
ResultsCX
(Operations Supervisor)
Managed 15+ team members
Train and Coach the members
Mentoring
Improved day to day LOB process
11/2021
-
12/2023
ResultsCX
(Customer Service Representative)
Handled International calls about car subscription and managed retention.
01/2020
-
9/2020
Teletech
(Customer Service Representative (Healthcare))
Handled International calls about dental procedures and handled claims and benefits of the patient.
10/2019
-
12/2019
ResultsCX
(Customer Service Representative)
Handled International Retention Calls and Sales
My Services
Customer Service Representative
Handled international phone calls
Team Management
Handled 15+ team members
Virtual Assistant
Data Entry Skills
Shopify Ecommerce Experience
Handled E-commerce store.