2020
Bachelor of Science in Electrical Engineering
University of Cebu
More Info About Me
An Electrical Engineering Graduate that has Good working knowledge on Microsoft Word, Excel, and Powerpoint. with a one year experience as a Customer Service Specialist that can multitask and prioritize key tasks. Listened, diagnosed, and resolved technical issues guiding users through step-by-step solutions.
I am a meticulous, goal-driven professional with extensive knowledge in data entry and Social Media Management. I have the ability to communicate with a variety of people by utilizing my strong interpersonal and communication abilities. I'm able to make entries accurately and quickly.
My Skills and Competencies
Social Media Management
Data Entry
Customer Service
Certificates
×
![]()
My Experience and Education
2021
-
2022
Leaftel Inc,
(Inbound Sales Agent/ Customer Service Specialist)
● Provided prompt customer support with a professional, friendly, and patient attitude.
● Proactively memorized over 50 Company products and Services.
● Completed customer insight reports and input over Thousand units of data.
● Received a 5- Star customer satisfaction rating through voice, chat, and email communications.
● Listened, diagnosed, and resolved technical issues guiding users through step-by-step solutions.
● Politely addressed any customer’s complaints, escalating to management when necessary.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.