2013
BSHRM
St. Scholastica’s College - Manila
Your honest and reliable VA
Hello, I am Nichole! I am 32 years old and married. I am a graduate of Bachelor of Science in Hotel and Restaurant Management. I have a 10 years of experience as a barista and a supervisor. I also have a year of experience as a Virtual Assistant. I did social media management, Facebook ads management and bookkeeping. I am an honest person and with integrity. I have skills in Word processing, and I am good at oral and written communication. I’m a well disciplined person, self-motivated, and loves to learn new things. I hope you’ll give me a chance to be your business partner and promise to help you grow your business. Thank you and keep safe.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service
Time management
Certificates
×
![]()
My Experience and Education
2017
-
2023
Rustan Coffee Corp.
(Supervisor)
As a Shift Supervisor, I assist the Store Manager during their scheduled
shift. This includes running the store during those shifts, helping baristas
during busy times, training new employees and delegating tasks.
According to the company, Supervisors are “responsible for modeling
and acting in accordance with Starbucks company principles.” I was also
trained to have the ability to multitask and develop decision-making
skills. Providing customer service is one of our most essential jobs. I
provide beverages and food to customers, but I’m also there to address
customer’s issues when they arise.
* Manage Labor Scheduling
* Monthly Inventory
* SGS Specialist
* Marketing Specialist
* Handle partners’ cash handling
* Business Overview Report
* Train and develop aspiring supervisors
2013
-
2017
Rustan Coffee Corp.
(Barista)
Starbucks barista performs several job duties and provide customer
service. I take orders and make coffee, tea, and other beverages to
customer specification. I operate cash register and credit card
machines. I also field customer complaints or inquiries. Some of our
responsibilities were clean coffee machines, store areas, restroom,
and preparation areas during a normal shift. We are required to work to
maintain good customer relations and speedy delivery of all beverages as
well as complete assigned tasks from management every day. I have
been cerftified as “Barista Trainer” and “Coffee Master.”
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.