Hi, my name is Neva Lyza V. San Ramon, fondly known as Lyza, I am a dedicated hospitality professional and a loving mother. At 37 years old, I reside in the beautiful coastal province of Sarangani, specifically in Glan, a paradise known for its stunning white sand beaches.
I began my career in 2010 as a receptionist, where I developed my passion for Customer Service and operations. I had built a strong career in the hospitality industry. Over the years, my dedication and expertise have led it to my current role as a Hotel and Resort Supervisor. With a passion for providing excellent service and ensuring seamless operations, I continue to thrive in my profession.
Beyond my professional life, I am a devoted wife and mother to three wonderful children. I balance my career and family life with dedication, always striving to provide the best for my loved ones.
Let’s connect and explore opportunities together.
Mindanao Polytechnic College
*I am responsible for handling guest inquiries, complaints, and special requests, ensuring a smooth and enjoyable stay.
*I also oversees room availability, processes reservations, and coordinates with the front desk to ensure smooth operations.
* I maintain reports on occupancy rates, revenue, and staff schedules, ensuring that records are up to date.
* I assigns tasks, monitor employee performance, and ensures the team follow standard operating procedures
* I oversee in-house promotion, encourage positive guest experiences, and respond to guest feedback
* Ensure the establishment follow business permits, safety regulations, and operational policies
The role involves creating engaging content, managing social media accounts which is Facebook and increasing brand awareness to attract more customers. This includes taking and posting high-quality photos and videos of our products, writing captions that capture attention, and scheduling regular posts on platforms like Facebook. I also respond to comments, messages, and reviews to maintain a positive relationship with our audience.
The role involves accurately inputting and updating stock inventory, sales, and expense records in the system. The role includes monitoring stock level, recording product movements, and ensuring inventory data is always up to date. Managing expense records is also essential, requiring careful documentation of purchases, operational costs, and other financial transactions. Regularly generating reports on stock availability, sales trends, and expenses will help in decision-making and business planning
I am personally responsible for capturing and editing photos and videos that showcase their daily life, milestones, and special moments. I handle posting and scheduling content to maintain consistency and engagement. Managing interactions by responding to comments, messages, and engaging with followers.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
