2014
Bachelor of Science in Hotel and Management
Pamantasan ng Lungsod ng Marikina
More Info About Me
Customer service specialists provide excellent customer service to bank customers. Bank tellers perform a variety of other activities in addition to performing routine operations including receiving deposits, processing payments, and distributing withdrawals to customers. answering customer inquiries and requests, as well as providing guidance on the bank's products and services. Make careful to check the cash and check balances at the end of each day. Efficient restaurant Team Member with strong interpersonal and time management skills. Prior work in both fast food and casual dining environments. Hard-working and dependable with high-performing nature and customer-service focus. Dedicated Office Staff with years of experience managing large office including payroll and human resources, which allows me to facilitate an efficient workflow and improve communications between multiple departments. Expert-level proficiency with Microsoft Office, Microsoft Excel and SAP. Senior executives, Branch Managers or Supervisors consistently rely on me to maintain schedules, oversee meetings, and improve customer relations and services.
My Skills and Competencies
bookkeeping
Social Media Management
Certificates
×
![]()
My Experience and Education
2020
-
2023
Security Bank
(Customer Service Specialist)
• Handle cash, credit or check transaction with customers
• Ensure pricing is correct, issue change, receipts, funds or tickets
• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
• Handle currency, transactions, and confidential information
• Follow bank and security procedures
• Take cash, checks, debit cards, and other payment forms from customers
• Answer account-related questions for customers
• Prepare specialized types of funds for customers, including savings bonds, traveler's checks, and money orders
• Exchange customers' money for foreign currency
• Place customer orders for checks and bank cards
• Electronically record every transaction during their shift
• Count their cash drawer at the end of their shift and reconcile to the beginning balance
2019
-
2020
Uratex Polyflex Industries
(Customer Service Specialist)
• Greet customers and direct them to the correct banking station
• Process deposits, payments, withdrawals and any other banking transactions for our customers
• Track, record and store information related to transactions, bank supplies, and customers while ensuring that their information is accurate and complete
• Resolve customer complaints, guide them and provide relevant information
• Keep reports of transactions, process returns and check to see if items are damaged and pleasantly deal with customers to ensure satisfaction
• Count their cash drawer at the end of their shift and reconcile to the beginning balance
2016
-
2019
St. Peter Life Plan Inc.
(Office Staff)
• Performed numerous administrative tasks as necessary, including scheduling meetings and travel, working with external vendors, managing filing system, recording information as needed, updating paperwork, maintaining documents and word processing.
• Created new system for receiving and filing physical mail and fax documents that improved efficiency and eliminated delays in time-sensitive issues.
• Managed front reception desk by answering phones, greeting and directing visitors, and responding to email inquiries.
• Listened calmly to complaints and resolved issues in a professional and accommodating manner.
• Volunteered for overtime shifts to provide additional support during holidays.
• Helped plan and execute annual holiday parties, including organizing vendors, researching venues, and maintaining guest lists
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.