2010
BS Psychology
University of San Jose- Recoletos
More Info About Me
I am a Top Performing Virtual Assistant with years of experience in Customer Service and as Data Entry Specialist. My outstanding organizational and communication abilities enable me to give my clients with accurate administrative support and customer service. I have deep knowledge with web research, email extraction, Google, Microsoft Office (excel and word), data entry, Google Docs, Google Spreadsheet, PDF to Excel and Word, Email/Chat Support, and Product Research.
More so, I am a proficient Social Media Manager. I provide updates to my talent’s accounts. I am proficient at converting leads to sales and highly capable of providing outstanding customer service. I oversee social media platforms' content and implement strategies in sites such as OnlyFans, Instagram, and Facebook by identifying trends in customer interactions and planning digital campaigns to build community online.
Furthermore, I am an Experienced Implementation Consultant working closely with Property Managers and owners. I am responsible in evaluating and coordinating all required changes or implementation activities of a project, including documentation, integration and support activities.
My mission is to lead my clients to reach their desired long-term goals and generate a team or an individual contributor who can provide the most highly profitable sales and excellent customer service to my client’s business platforms and other forms of profitable business to drive positive and sustainable cash flow for the company's delighted customers.
It is with great excitement that I become a part of your company. I look forward to contributing to your firm's growth and success by working hard to satisfy each and every one of our clients. With my entire devotion and enthusiasm, I will carry this project through to its completion.
My Skills and Competencies
Social Media Management
Real Estate VA
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2022
REALPAGE INC.
(Implementation Consultant)
• This company provides data analytics, property management software, and services to efficiently manage rental properties and real estate.
• My responsibilities include the following:
- Manage multiple client implementations simultaneously
- Analyze legacy information and practices and configure appropriately in new environment
- Conduct review with customer prior to release to confirm acceptance of data and configuration
- Accurately forecast activation dates and manage implementation appropriately to meet release dates
- Provide superior customer service to all internal and external customers
- Perform system setup and configuration ensuring accuracy of complex data and multi system integrations
- Maintain core knowledge of each product for which they are responsible
- Maintain accurate records of all communication received for each client
- Provide project management and coordination to ensure product activations are moving as quickly as possible
- Update activity records timely and accurately to ensure accurate reporting and client billing
- Manage defect or problem resolution to drive implementations to completion
- Notify management of any complications, missing data or system defects that might delay the implementation
- Identify, assist, and test enhancements to workflow, scripts, or system defects for core functions
- Resolve problems and answer questions from both internal and external customers
- Collaborate regularly with other departments to improve processes or procedures
- Ensure appropriate hand-offs and communication with Engagement Managers, Consultants and Account Management
- Maintain knowledge of departmental processes and procedures
• I have created and Implemented Business Continuity Plan or Strategies that help smoothen our process workflow that is both time and cost saving
• I am File Management POC of the team and is responsible in reviewing all SOPs created follows the correct format and ensures that all files are in place.
• I also do some ad-hoc tasks to keep our clients updated, oversee some of our co-employees and provide assistance when needed, I also conduct trainings to our new hire for them to smoothly transition to their new role.
• Spearheaded our engagement team for monthly activities to help eased everyone with workload and have fun while working which includes planning and organizing activities, contests and games.
• Received “All Aces Awards and Hero Spotlight”
Implementation Specialist I and Data Analyst (ClickPay)
• I assist Implementation consultants with property mapping and voided check review ensuring all information matches.
• I create an FTP or SFTP in order for clients to transfer files under Production and Testing environment
• I create NMI file to be forwarded NovelPay to assign an NMI credentials in order for credit and debit cards to process successfully.
• I Create Vanco Application for clients to have online bill pay feature.
• I extract data from multiple sources that can be primary or secondary. After that, I organize the data in a proper format that can be easily understood.
• I help design and maintain database systems. This includes creating, updating, reading, and deleting a database.
• I convert the raw data into structured data by resolving the errors in the data, removing irrelevant data, and identifying the potential data.
• I maintain the confidentiality of data making sure its only save on our depository folder and is not accessible by unauthorized person.
• I help troubleshoot issues related to information, reports, and databases.
• Client Account Management:
- Rent Roll Load and Manipulation
- Building Add
- DDA Changes
- Building Shutdowns
Product Support Agent (Clickpay and ActiveBuilding)
• I cater email and inbound calls to process payments, refunds, and create renter’s profile.
• Investigate and troubleshoot customer issues, escalating to our supervisor when necessary
• Update customers on the status of their inquiry or issue, keeping them informed throughout the process
• Maintain up-to-date knowledge of the company’s products and services, as well as industry changes and updates
• Received the TOP CSAT Agent award
2017
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2019
TTEC
(Trainer (SEARS Online or E-commerce))
• An online platform known for appliances, tools, clothing, mattresses & more. Great name brands like Kenmore, Craftsman Tools, Serta, Diehard and many others.
• My role included the following:
- Deliver presentations or training using acceptable methods and techniques
- Develop curriculum, learning objectives, and course material
- Deal with people in a manner which shows sensitivity, tact, and professionalism
- Develop & implement an effective Training Need Identification Process
- Assist in addressing Developmental needs of employees across the Organization
- Conduct training follow up session and measuring effectiveness of training
- Ensure accurate, timely and efficient analysis of Weekly and Monthly reports
- Conduct internal audit of the team’s reports (soft and hard copy)
- Creation of modules & Updating of the training resource pool
- Phone time (inbound / outbound calls)
- Client Engagement
• I was part of the Bravo Club Employees which means that I have been a top employee for at least 6 consecutive months delivering outstanding performance in providing high quality agents endorsed to operations.
2016
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2016
THE RESULTS COMPANIES
(Customer Service Representative)
• The Results Companies is leading Customer Experience Management provider. For more than 10 years, The Results Companies has served as a premier global customer experience provider for Fortune 500 companies and has uniquely designed, built and operated award-winning call centers that have set the standard for innovative, customer-focused contact solutions. Results offers a full range of services that include customer service, acquisition, enrollment, retention, membership support services and transaction processing to outbound sales and retention campaigns.
• I cater inbound and outbound calls to assist customers inquiries and provide options for the resolution of their concerns whilst enhancing and helping the company build a stronger company- client relationship for a telecommunications account.
• I have been one of the top performers during my time in Sprint.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Real Estate VA
Assisting sellers and buyers in marketing and purchasing property for the right price under the best terms