2013
Diploma in Information Technology
STI College โ Las Pinas
Know more about me...
๐๐๐ฌ๐ก๐ฒ๐ฅ๐ฅ ๐. ๐๐๐๐ | ๐๐ข๐ ๐ข๐ญ๐๐ฅ ๐๐ฎ๐ฌ๐ข๐ง๐๐ฌ๐ฌ ๐๐๐ง๐๐ ๐๐ซ โ ๐๐ข๐ซ๐ญ๐ฎ๐๐ฅ ๐๐ฑ๐๐๐ฎ๐ญ๐ข๐ฏ๐ ๐๐ฌ๐ฌ๐ข๐ฌ๐ญ๐๐ง๐ญ
๐ป ๐๐๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐ (๐๐๐: ๐๐ฎ๐ฌ๐ข๐ง๐๐ฌ๐ฌ ๐๐ซ๐จ๐๐๐ฌ๐ฌ ๐๐ฎ๐ญ๐ฌ๐จ๐ฎ๐ซ๐๐ข๐ง๐ )
(July 2013 - April 2022)
โข Collection Specialist (Credit Cards and Retail Services)
โข Customer Care (Accounts and Financial Services)
โข Skip Tracer
โข Quality Analyst
๐ป ๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐
(April 2022 - Present)
โข Administrative Assistant
โข Appointment Scheduler
โข Content Creator
โข Content Writer
โข KOL
โข Operations Manager
โข Social Media Manager
โข Sales Analyst
๐ฑ๏ธ๐๐๐๐๐๐
โข Airtable
โข Amazon Product Research
โข Appointment Scheduling
โข Avaya (Hard Phone & Soft Phone)
โข Canva
โข Clickup
โข Discord
โข Email Management
โข Google Admin Console
โข Google Business
โข Google Workspace
โข Hootsuite
โข Hubspot
โข Hubstaff
โข Intuit / Turbotax
โข Jibble
โข Jotform
โข Leadmachine
โข Meta Business
โข Metricool
โข Microsoft Office
โข Mindbody Business
โข Momence
โข Net Promoter Score Passer (C-Sat or Customer Satisfaction)
โข Nextiva
โข Proofreading
โข Quality Analyst
โข Real Estate VA (Leads)
โข Sales Analyst
โข Sales Funnels
โข Service Fusion
โข Slack
โข Support (Administrative, Client, Customer, Email, Live Chat, and Phone)
โข Reporting
โข Transcriptions (Audio/Video)
โข Travel Booking
โข Visual Creation
โข Website Maintenance
โข Wordpress
โข Writing/Blogging
โข Ytel
โ
๐๐๐๐๐๐๐, ๐๐๐๐๐๐, ๐๐ง๐ ๐๐๐๐๐
โข To establish a friendly, healthy, and integrity environment leading to a decent, professional, trustworthy, and a long-term partnership/relationship with my client
โข Inlining and adapting my client's core values and cultures
โข Providing fresh ideas (positive convertion: sales and/or outcome)
โข I am responsive to my client's concern
โข I am open to feedback
โข I am accountable, adaptable, competent, hyper-focused, reliable, resilient, and welcoming
โข I am compliant and adherent with minimal supervision
My Skills and Competencies
Executive Assistant
Appointment Scheduler
Social Media Manager
Data Entry
Customer Support | Quality Analyst
Content | Copywriter
Certificates
My Experience and Education
April 2022
-
Present
Freelance
(Virtual Executive Assistant - Operations Manager)
Executive Assistant - Operations Manager, Scheduling, Social Media Manager, Sales Analyst, Client Support, Website & Back-end Administrator.
April 2021
-
April 2022
HSBC
(Operations Associate)
Customer care โ Inbound call โ handling emails, deposit accounts, credit cards, scheduling callbacks to fulfill service promise and system navigation.
July 2013
-
March 2021
Genpact
(Process Associate)
Customer service โ Outbound and Inbound call โ handling unverified cellphone, email and address, skip tracing and quality analyst.
My Services
SMM | Bronze Package ($500)
Let's get in touch so I can discuss the components of the bundle!
SMM | Silver Package ($800)
Let's get in touch so I can discuss the components of the bundle!
SMM | Gold Package ($1,000)
Let's get in touch so I can discuss the components of the bundle!
Scheduling
Setting appointments for Professionals that are experts in sales.
Social Media Management
Social Media Marketing is telling the world youโre a rock star. Content Marketing is showing the world you are one.
Content Writing
Online writing helps you build a website that engages your audience with your products or services. Let's connect!
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.
Testimonials
Kate
"Hi Nesh!
You did a great job with generating those traffics and fans to my social media page. You handle it well and show professionalism to take care everything. You're always willing to provide options with any project that I have in mind. All these qualities make you the best person for this kind of tasks. Take care!
Regards,"
Marco Jose Patuga | Social Media Management Mentor
Character Reference
Dhamielyn A. Sarno, MIT | Project Manager
Character Reference