2018
BS- Public Administration Major in Human Resource Management
MSU-Mindanao State University Main Marawi
More Info About Me
I am a bachelor graduate of Public Administration major in Human Resource Management.
I’ve been in two BPO company for almost 4 years in total as a customer service support and a customer service expert. I am self-motivated person, hard working with full of love and inspiration, because I believed that a person job that has a love and inspiration of what he is doing will lead to efficient outcome and satisfaction. I am flexible, I can workday or night to finish the work on time.
My Skills and Competencies
Customer Service Support
Google Mail management
Google Calendar management
Social Media Management
Graphic Designer
Content Creator
Certificates
My Experience and Education
2018
-
2021
Teleperformance cdeo
(Account Expert)
A Telecommunication account. Inbound and outbound call. I’m assisting
customers in dealing with their device signal issue, basic troubleshooting and a telemarketing.
Main goal is to resolved the issue and be satisfied. Make sure the customer is happy before you
end the call.
2015
-
2017
Sitel Philippines Manila
(Customer Service support)
A Financial Account. Helping customers to understand their finances. Disputing
some issues and error on the account record to negotiate with their bank.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service Representative
Stay updated to business product. Customer Relationship Management. Technical Proficiency and Communication Skills etc.