2009
Bachelor in Office Administration
Polytechnic University of the Philippines
Your Virtual Partner in Achieving Extraordinary Results!
I am Nerissa Rolea. You can call me Neri, a 35-year old Mom of two boys. Happily married for 12 years. I live in Quezon City Philippines.
I'm a Senior Quality Analyst at a BPO company and working for 14 years. I am responsible for quality checking and making sure that all Financial and Non-Financial transactions are 100% accurate. I also do investigations and corrections whenever there's an adjustment such as overpayments. I am well trained on how to protect client's personal and investment information. As a Quality Analyst, I also provide performance coaching to those staff who has challenges meeting their target scores. I facilitate training and huddles as well to discuss processing updates and present the team performance results.
Let's collaborate and achieve remarkable results together. Contact me now and we will make your project a resounding success!
My Skills and Competencies
Data Entry
Content Creator
Organizational Skills
Computer Skills
Attention to detail
Time Management
Problem-solving
Communication Skills
Certificates
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My Experience and Education
2009
-
2023
Manulife Business Processing Services
(Senior Quality Analyst)
Responsibilities:
*Making sure that all Financial transactions (Withdrawals, Transfers (In-Kind and In Cash), Scheduled Payments
and Deposits are 100% accurate upon quality checking.
*Quality checking of Non Financial transactions (Account Setup, Address Change, Beneficiary Changes)
*Facilitate huddle with concern team
*Provides performance coaching to staff to address their challenges in meeting the targets
My Services
General Virtual Assistance
Providing administrative support, project management and other tasks remotely.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.