2018
Bachelor of Science in Hospitality Management
Polytechnic University of the Philippines
More Info About Me
I am a dedicated and results-driven professional with over two years of experience in the healthcare customer service industry. I specialize in providing high-quality support to patients by scheduling appointments, verifying insurance coverage, and resolving billing inquiries. I thrive in both remote and on-site environments and am skilled in managing high call volumes while maintaining a positive and empathetic approach. I take pride in adhering to HIPAA regulations, maintaining accurate records, and working collaboratively with medical staff to ensure excellent patient care. I'm now seeking a role where I can leverage my strong communication skills and healthcare knowledge to contribute to a team that values service excellence and continuous improvement.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2025
Broadpath
(Virtual Reception/Time and Attendance Coordinator)
Virtual Receptionist Responsibilities
Answer incoming calls and route them to the appropriate department or person.
Respond to client inquiries via phone, email, or chat in a professional and timely manner.
Schedule and confirm appointments using calendar and scheduling tools.
Provide basic information about services, policies, and procedures.
Perform data entry and maintain accurate client records in the CRM or EMR system.
Monitor voicemails and return calls as needed.
Ensure all client interactions are confidential and HIPAA-compliant
Collaborate with internal staff to relay messages and coordinate schedules.
Maintain a positive and professional tone while representing the company remotely.
Caregiver Time and Attendance Coordinator Responsibilities
Monitor daily time logs and attendance records for caregivers.
Track shift start/end times, absences, and tardiness using time-tracking software.
Verify timesheets and ensure accuracy before payroll processing.
Communicate with caregivers to resolve discrepancies in attendance or scheduling.
Alert management of missed shifts, overtime issues, or policy violations.
Maintain up-to-date schedules and coordinate shift replacements when needed.
Generate reports on attendance trends, overtime, and compliance.
Support caregivers and supervisors with timekeeping questions or system access issues.
Ensure adherence to labor laws, company policies, and client care requirements.
2022
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2024
Concentrix
(Healthcare Specialist)
Assist patients with understanding healthcare plans, coverage, and available services.
Schedule and coordinate medical appointments, follow-ups, and procedures.
Verify insurance eligibility, benefits, and pre-authorizations for services.
Act as a liaison between patients, healthcare providers, and insurance companies.
Address and resolve patient inquiries related to billing, insurance claims, and service coverage.
Educate patients on treatment options, medication instructions, and wellness resources.
Ensure compliance with HIPAA and other healthcare regulations regarding patient privacy and data handling.
Maintain knowledge of healthcare industry updates, insurance policies, and medical terminology.
2018
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2018
Accenture
(Content Moderator)
Monitor, review, and evaluate user-generated content (UGC) to ensure it aligns with platform policies and community guidelines.
Identify and remove inappropriate, offensive, or harmful content including hate speech, violence, harassment, and misinformation.
Flag or escalate content that may require further legal or compliance review.
Maintain platform safety by enforcing rules related to copyright, privacy, and user conduct.
Accurately categorize content for reporting and data analysis purposes.
Document and report policy violations, trends, and user behavior patterns to management or trust & safety teams.
Collaborate with cross-functional teams (e.g., legal, customer service, safety) to resolve complex moderation cases.
Stay up to date with evolving content policies, legal standards, and emerging online threats.
Manage high volumes of content efficiently while maintaining quality, speed, and accuracy.
Participate in regular training sessions to understand updates to content policies and platform features.
Ensure cultural sensitivity and awareness when moderating content across global communities.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.