N/A
BS Industrial Engineering, BA English
Eastern Visayas State University
More Info About Me
Extremely motivated to constantly develop my skills and grow personally and professionally. I am confident in my ability to deliver desired results.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
Feb 2021
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Aug 2022
Freelancer
(Social Media Manager)
• Social Media Management
• Social Media Plan and Strategies
• Social Media Marketing (organic)
• Branding
• Content Creation
• Copywriting (Caption and HashTags)
• Engagement
Nov 2014
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Dec 2017
Accenture
(Customer Service Associate)
• Provide technical support and troubleshoot customers' mobile phone;
• Market the clients' new products and services to existing customers;
• Educate the customers on what their package covers;
• Walk the customers through their bill and make necessary adjustments if there is a discrepancy;
• Promote the clients website for DIY customer care and help the customers navigate the website
Nov 2019
-
April 2021
Optum Global Solutions
(Patient Care Coordinator)
• Educate the patient in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements;
• Resolve issues that could affect smooth care progression;
• Contact Insurance providers and manage patient care benefit packages that will work best with their health insurance
• Maintain quality service by establishing and enforcing organization standards;
• Data Entry, Email Management, Appointment Setting
• Initiate Prior a Prior Authorization
• Insurance Verification
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.