2015
Bachelor in Secondary Education Major in English
University of Cebu Lapu-Lapu and Mandaue
More Info About Me
An efficient Virtual Assistant with 8 years of successful experience in the field of customer service with a desire for continuous learning. I excel as a versatile virtual assistant adept at navigating complex medical environments and providing top tier administrative assistance. I am goal-oriented, resourceful, fast learner and can work independently on assigned tasks. I have successfully delivered satisfactory results to client’s demands.
My Skills and Competencies
Medical Virtual Assistant
General Virtual Assistant
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
The Lee Practice
(Personal/Medical Virtual Assistant)
Manage personal calendar, emails, travel bookings and assist with ad hoc projects and
tasks
Answer incoming calls and emails from patients, addressing inquiries, scheduling
appointments, and providing assistance as needed.
2020
-
2024
Advantage Care Physicians of New York
(Medical Scheduler/Supervisor)
Assisted over 30 medical offices in New York in scheduling their patients based on their
preferred date, time and location.
Triaged with our medical nurses and staffs over the phone for situation patient’s
condition needs to be assess in order to give the most accurate assistance to our
patients.
2018
-
2020
Emblem Health
(Customer Service Advocate)
Specialized in claim by reviewing, processing and delivering denial explanations to our
members.
Dealt with member’s concern regarding benefits, prior authorization and eligibility
verification.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Virtual Medical Assistance
Assist various clinics with patient care, scheduling, data entry and other administrative duties