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Bachelor in Science in Business Administration
University of Cebu
More Info About Me
I am detail-oriented content moderator with four years experience in maintaining online safety by managing and reviewing user generated content. Additionally, I have excellent communication skills and critical problem solving skills. Proficient in identifying inappropriate material and ensuring compliance with social media policies to maintain a safe and respectful online environment for all users.
My Skills
Excellent Customer Service Representative
Data Entry
Appointment Setter
Customer Service
Chat Support
Microsoft Word
Microsoft Excel
Cold Calling
Certificates
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My Experience and Education
2022
-
2024
Wipro Ltd. Philippines
(Social Media Content Moderator)
Social Media Content Moderator- Focus on reviewing and verifying all real time user-generated
content is free of scams and illegal content to make sure it meets the company’s standard and
community guidelines.
2021
-
2022
Wipro Ltd., Philippines
(Email Support)
Manage emails to assist buyers and sellers with products, shipping, payout and
cancellations inquiries
2019
-
2021
Wipro Ltd. Philippines
(Customer Service Representative)
CSR- Manage incoming calls and customer service inquiries about air ticket concerns.
2017
-
2019
Teleperformance
(Customer Service Representative)
Troubleshoot problems and drive resolutions about air ticket concern.
Escalate unresolved issues to relevant internal teams.
Offer airline product and services to customers.
Document customer interaction and update customer record.
My Services
Customer Service
Manage inbound and outbound calls to provide excellent resolution on customer's issue. Sells product and service.
Appointment Setter
Contacting potential customers and scheduling appointments for his or her company.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.