Bachelor in Science in Business Administration
University of Cebu
I am detail-oriented content moderator with four years experience in maintaining online safety by managing and reviewing user generated content. Additionally, I have excellent communication skills and critical problem solving skills. Proficient in identifying inappropriate material and ensuring compliance with social media policies to maintain a safe and respectful online environment for all users.
University of Cebu
Social Media Content Moderator- Focus on reviewing and verifying all real time user-generated
content is free of scams and illegal content to make sure it meets the company’s standard and
community guidelines.
Manage emails to assist buyers and sellers with products, shipping, payout and
cancellations inquiries
CSR- Manage incoming calls and customer service inquiries about air ticket concerns.
Troubleshoot problems and drive resolutions about air ticket concern.
Escalate unresolved issues to relevant internal teams.
Offer airline product and services to customers.
Document customer interaction and update customer record.
Manage inbound and outbound calls to provide excellent resolution on customer's issue. Sells product and service.
Contacting potential customers and scheduling appointments for his or her company.
Search the Internet for information on a wide variety of topics.