Hello! I'm Neil, a passionate Virtual Assistant based in the Philippines. With a background in Social Media Management, Customer, Technical and Medical Support Services. I thrive on learning new things with efficiency and organization. I am also very flexible and can easily adapt to any work environment. Client satisfaction is what drives me to be at my best always. Let's connect and explore the possibilities together!
University of Baguio
Saint Louis University
I provided exceptional service to customers through various channels including phone, email, and chat. My strong communication skills and problem-solving abilities allowed me to effectively address customer orders, inquiries and concerns, resulting in high levels of customer loyalty. I made sure HIPAA is not violated on every customer inquiry.
I was responsible for crafting delicious coffee and milk tea drinks, maintaining a clean and organized workspace, and providing exceptional customer service. My time at via Lattea helped me develop strong multitasking skills and the ability to work well under pressure.
I provided timely and efficient customer service through chat and e-mail channels, resolving issues and addressing inquiries. My strong communication skills and attention to detail allowed me to effectively handle a high volume of customer interactions.
I gained valuable experience in handling customer inquiries and concerns for two major financial services companies - Green dot and Walmart moneycard. During my time with the company from 2011 to 2013, I developed strong communication and problem-solving skills while providing excellent service to customers.
I provided exceptional customer service and technical support to AT&T customers. Utilizing my strong communication skills and technical expertise, I assisted customers with troubleshooting and resolving issues related to their internet and phone services.
Administrative duties like insurance verification, prior authorization, patient follow-up, data entry, and etc.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Manage admin task, schedule meetings, coordinate travel reports and etc.