Hey there! My name is Neil

More Info About Me

Hello! I'm Neil, a passionate Virtual Assistant based in the Philippines. With a background in Social Media Management, Customer, Technical and Medical Support Services. I thrive on learning new things with efficiency and organization. I am also very flexible and can easily adapt to any work environment. Client satisfaction is what drives me to be at my best always. Let's connect and explore the possibilities together!

Neil Engelson B. Ilagan
Baguio City, Philippines
Freelancer
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My Skills and Competencies

Social Media Management
Data Entry
General Virtual Assistant
Medical Virtual Assistant
Executive Assistant
Customer Service

Certificates

General Virtual Assistant

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2010
Psychology

University of Baguio

2007
Nursing

Saint Louis University

2024 - 2024
Teleperfomance
(Medical Customer Support Representative)

I provided exceptional service to customers through various channels including phone, email, and chat. My strong communication skills and problem-solving abilities allowed me to effectively address customer orders, inquiries and concerns, resulting in high levels of customer loyalty. I made sure HIPAA is not violated on every customer inquiry.

2021 - 2024
via Lattea / Phillipines, Baguio City
(Barista)

I was responsible for crafting delicious coffee and milk tea drinks, maintaining a clean and organized workspace, and providing exceptional customer service. My time at via Lattea helped me develop strong multitasking skills and the ability to work well under pressure.

2016 - 2017
AVCS Telashore Business Process Solutions / Philippines, Baguio City
(E-commerce Support)

I provided timely and efficient customer service through chat and e-mail channels, resolving issues and addressing inquiries. My strong communication skills and attention to detail allowed me to effectively handle a high volume of customer interactions.

2011 - 2013
Sitel (Green dot and Walmart moneycard)
(Customer Support Representative)

I gained valuable experience in handling customer inquiries and concerns for two major financial services companies - Green dot and Walmart moneycard. During my time with the company from 2011 to 2013, I developed strong communication and problem-solving skills while providing excellent service to customers.

2010 - 2011
Sitel (AT&T)
(Technical Support Representative)

I provided exceptional customer service and technical support to AT&T customers. Utilizing my strong communication skills and technical expertise, I assisted customers with troubleshooting and resolving issues related to their internet and phone services.

My Services

Medical Virtual Assistant

Administrative duties like insurance verification, prior authorization, patient follow-up, data entry, and etc.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Executive Assistant

Manage admin task, schedule meetings, coordinate travel reports and etc.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Baguio City,
Philippines


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