2018-2019
Electronics and Communications Engineering
Undergraduate, Technological University of the Philippines
Neil: Synonym to Exceptional Problem Resolution and Organizational Mastery
Leveraging my experience in executive support and client management, I have honed my ability to resolve complex issues with tact and efficiency. My strong organizational acumen ensures that I can effectively manage multiple tasks, maintaining seamless operations in fast-paced environments. With a combination of interpersonal prowess and robust problem-solving skills, I am well-equipped to provide top-notch support to executives and contribute to the overall success of the organization.
Skills Overview
Data Entry
Appointment Scheduling
Teamwork
Communication skills
Skilled Multi-tasker
Customer Relationship Management
Critical Thinking
Internet Savvy
Customer Service
Administrative Assistance
Certificates
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Career Summary
Feb 2024
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Jun 2024
Athena
(Executive Assistant)
Managed schedules, travel, accommodations, meeting minutes, and office files efficiently
Conducted research, compiled data, and prepared reports to aid executive in decision-making
Facilitated a positive work environment by liaising between executives, employees, and clients
April 2022
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January 2024
Cognizant Technology Solutions Philippines
(Senior Process Executive)
Streamlined communication with product specialists and clients via phone, SMS and email, ensuring efficient registration process
Achieved a six-month "Hall of Fame" status with consistent 96% quality score and zero escalations
Exceeded expectations in YouTube TV support, NFL season. Achieved 90% customer satisfaction under increased workload, September 2023
January 2020
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February 2022
Access Healthcare Services
(Senior Client Partner)
Spearheaded the blended call initiative, streamlined workflows, mentored new hires for quality improvement
Managed revenue cycle intake: verifying insurance, collecting documents, and scheduling 120+ appointments weekly
Exceeded targets, resolved 250+ inquiries weekly, and ranked in the top 25% of 10,000 employees
Task Expertise
Administrative Tasks
Expertise in dynamic professional settings
Team-leading Assistance
Melds interpersonal skills with practical strategies
Workload Management
Prolific in managing varying workload volumes
Inbox, Calendar and Travel Management
Professional competence in strategic inbox, calendar, and travel management
Customer Service
Committed to maintaining highest quality standards of service