2013
Bachelor of Science in Hotel and Restaurant Management
Mindanao Polytechnic College
Your Dedicated Virtual Assistant for Data Entry, Executive Assistant and Social Media Manager
I'm Neian Grace S. Enanoria, a seasoned professional with a background in Hotel and Restaurant Management. My career began in 2016 in Business Process Outsourcing (BPO), where I excelled in customer service, handling inbound and outbound calls, technical support, and email support.
In 2020, I transitioned into virtual assistance and quickly rose to become an Administrative Supervisor, overseeing a team of 20 help desk professionals. I managed calendars, travel arrangements, meeting minutes, and more. Alongside my journey, I attended trainings for General Virtual Assistant, which allowed me to expand my knowledge and skills.
Additionally, I honed my skills in social media management, from content creation to analytics, helping businesses enhance their online presence.
With a strong service-oriented approach and a background in hospitality, I'm excited to leverage my experience in new and innovative ways.
My Skills and Competencies
Content Creator
Executive Assistant
Social Media Management
Data Entry
Certificates
My Experience and Education
2022
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2023
Relocate Ltd.
(Sales Team Manager)
1, Managing the day-to-day activities of the team.
2. Motivating the team to achieve organizational goals.
3. Responsible for developing the sales team, coordinating sales operations, and implementing
2020
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2022
ReadySet. co
(Administarative Supervisor)
1. Enter and manage data in spreadsheets and databases.
2. Create, format, and proofread documents, reports, and presentations.
3. Coordinate meetings, appointments, and conference calls for management and team members.
4. Maintain and update calendars, ensuring schedules are organized and accurate.
5. Route calls and messages to appropriate personnel and handle inquiries efficiently.
7. Social media engager and creating content.
2018
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2021
Conectys Inc.
(Customer Service Representative Email and chat support)
1. Respond promptly and professionally to customer inquiries via email and chat, addressing their questions and concerns.
2. Provide information about products or services, pricing, orders, and company policies.
3. Maintain a thorough understanding of the company's products, services, and policies to provide accurate information to customers.
4. Stay updated on product changes and improvements.
2017
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2018
Synnex Concentrix
(Technical Email & Chat Support)
1. Respond to customer inquiries and issues via various channels, including phone, email, chat, or in-person, and provide technical guidance and support.
2. Gather information from customers to diagnose and troubleshoot technical problems.
3. Diagnose and resolve technical issues related to hardware, software, applications, or network connectivity.
4. Guide customers through troubleshooting steps and provide solutions to technical challenges.
2016
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2017
iQor Philippines
(Customer Service Representative)
1. Provide prompt and courteous responses to customer inquiries and requests via various communication channels, including phone, email, chat, and in-person.
2. Listen actively to customer concerns and issues, ensuring they feel heard and valued.
3. Address customer complaints and conflicts with a professional, empathetic, and solution-focused approach.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.