2012 - 2015 (Associates Degree)
Bachelor of Science in Information Technology
Bulacan State University
Get to know me
Hello there! I'm Neal Bryan, an aspiring virtual assistant bringing over 5 years of invaluable experience in chat support as a customer service representative to the table. Throughout my career, I've developed a passion for problem-solving and a commitment to delivering top-notch customer experiences. With a strong foundation in communication and a keen eye for detail, I excel in fast-paced environments. My goal is to leverage my extensive background to streamline operations and provide exceptional support as a virtual assistant dedicated to your success.
Unlocking Efficiency
Content Writing
Social Media Management
Graphics Design
Data Entry
Bookkeeping (QuickBooks Online)
Wordpress
Data Analysis
Certificates
Dive into My Journey
2018
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2024
Alorica Teleservices, Inc.
(Customer Service Representative | Chat Support)
✓ Provide prompt and courteous responses to customer inquiries and issues via chat channels.
✓ Assist customers with technical issues related to client's products and services, including mobile, and internet services. Troubleshoot problems, provide step-by-step guidance and escalate complex issues to appropriate teams when necessary.
✓ Offer personalized assistance to customers, ensuring their needs are met and their experiences are positive. Handle billing inquiries, account changes, service upgrades, and cancellations professionally and efficiently.
✓ Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the company's CRM system.
2016
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2017
Convergys Philippines Services Corp.
(Customer Service Representative | Chat Support)
✓ Provide resolution to customer inquiries by providing appropriate and accurate information.
✓ Engage with customers via chat platforms to address inquiries, troubleshoot issues, and provide assistance related to client's products and wireless services.
✓ Offer technical support to customers experiencing connectivity issues, device setup problems, billing discrepancies, and other technical concerns. Guide customers through troubleshooting steps and escalate complex technical issues to specialized teams as needed.
✓ Identify and resolve customer complaints or issues promptly while maintaining a focus on customer satisfaction.
2015
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2016
Polytrade Sales & Services, Inc.
(Audit/Inventory Staff)
✓ Conduct regular audits of inventory levels and transactions to ensure accuracy and integrity.
✓ Analyze inventory data and trends to identify discrepancies, variances, and potential areas for improvement.
✓ Collaborate with warehouse and logistics teams to reconcile inventory discrepancies and implement corrective actions.
✓ Verify inventory counts and perform physical inventory checks as needed.
✓ Maintain accurate records of audit findings, reports, and recommendations for management review.
Your Solution Provider
Graphics Design
Use graphic design software and tools to create original artwork, illustrations, and layouts.
Social Media Management
Create high-quality, visually appealing contents that resonate with the target audience.
Data Entry
Accurately input and update data into databases, spreadsheets, or other digital platforms.
Bookkeeping (Quickbooks)
Accurately input financial transactions, including invoices, receipts, payments, and expenses, into accounting software.
Testimonial
Dhamielyn Sarno
Neal Bryan's knowledge of accounting principles and his attention to detail are top-notch. He also helped me understand my website analytics better, fueling smart, data-driven decisions. I'm so grateful for his professionalism and the tangible results he's delivered. He's incredibly reliable, proactive with communication, and always eager to learn new things.