3rd undergrad
BS Electrical engineering
ICCT colleges
"From Customer Delight to Virtual Versatility: Elevating Your Experience with a Customer Service Expert Turned Virtual Assistant"
I have been working as a customer service representative for several years, providing exceptional support and assistance. Throughout my experience, I have honed my communication skills, developed a deep understanding of customer needs, and acquired the ability to handle various customer inquiries and concerns effectively.
While continuing to excel in customer service, I am currently expanding my knowledge and skills to become a proficient general virtual assistant. I am dedicated to staying updated with the latest tools, technologies, and trends in the virtual assistance field. This includes learning about various administrative tasks, social media management, SEO specialists, data entry specialists, copywriting, and other essential virtual assistant responsibilities.
Combining my years of customer service expertise with my growing knowledge as a virtual assistant, I aim to provide comprehensive support, exceptional organizational skills, and reliable assistance to clients in need of virtual assistance services. I am committed to delivering high-quality results, ensuring client satisfaction, and adapting to the ever-evolving demands of the virtual work environment.
Skill Fusion: Unleashing the Perfect Blend for Unstoppable Success
Copywriting
Social Media Management
Data Entry
Content Creator
Facebook Ads Management
Certificates
Journey of Impact: Transformative Experiences
2016
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2021
Goldilocks Bakeshop Inc.
(Food Counter Attendant)
Providing courteous and efficient food and beverage services to the customers by presenting the menu, take order, suggest and recommend appropriately. Also to attend and respond to customers needs promptly and professionally such as presenting bills to customers, collect payment and give to the cashier, return change or credit card to customers. Other responsibilities include performing general housekeeping and cleaning duties, such as sweeping, mopping, cleaning glasses, laying of tables and up -keeping of rest room, etc.
2021
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2021
Hinduja Global Solutions
(Healthcare Advocate)
Providing comprehensive information to patients regarding their health insurance coverage, benefits, and claims process. Helping patients understand the scope of their coverage, including deductibles, co-payments, and out-of-pocket expenses. Assisting patients in filing insurance claims accurately and efficiently. Providing guidance on how to obtain pre-authorization for medical procedures, obtain referrals to specialists, and handle billing inquiries and reviewing claim forms and supporting documents for completeness and correctness.
2022
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2022
Continuum Global Solutions
(Healthcare Advocate)
Educating patients about the importance of vaccines, swab tests, and PCR tests, providing information on their benefits, procedures, and any necessary precautions. This includes explaining the differences between various vaccines or tests and addressing any concerns or misconceptions they may have. The main task is to schedule appointments for patients who wish to receive a vaccine, swab test, or PCR test and responsible for accurately documenting patient information, such as personal details, medical history, and consent forms.
2022
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2022
Accenture Inc.
(Payment Specialists)
Processing health insurance claims submitted by healthcare providers. This involves reviewing claims for accuracy, completeness, and adherence to insurance policies and guidelines. Analyzing insurance policies and contracts to determine the responsibility of the payer. This also includes identifying whether the payment should be made by the insurance company, the patient, or both parties based on the policy's coverage terms. And the main task is posting payments received from insurance companies.
2023
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2023
Pegatron Corp
(Inventory Control Specialists)
In charge of our inventory universe by meticulously monitoring stock levels, deciphering demand patterns, and wielding my expertise to ensure optimal inventory levels at all times. Receiving incoming shipments of goods, verifying their accuracy against purchase orders and packing lists, and inspect items for quality and condition.
Service Excellence: Delivering Remarkable Experiences
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Accurate, organized, and streamlined processes for optimal results.