2020
Bachelor of Science in Computer Engineering
Laguna State Polytechnic University
More Info About Me
Hello, I’m Nurhaya Occidental, though you may call me Naya. I hold a Bachelor’s degree in Computer Engineering and have a diverse range of interests, including volleyball, arts and crafts, photography, video editing, and gaming and as well as enjoying Netflix in my downtime.
My academic journey has fueled my passion for the intersection of technology and creativity. This drive has led me to engage in various projects, from coding challenges to multimedia content creation, allowing me to apply my technical skills in innovative ways.
In addition to my studies, I have gained valuable experience as a freelancer. I have managed and configured contact center solutions and integrated complex systems to optimize workflows. These experiences have enabled me to tackle diverse challenges, collaborate with clients across various industries, and continually expand my skill set.
As I look forward to the future, I am eager to contribute my expertise to groundbreaking projects, embrace emerging technologies, and make a positive impact in the dynamic tech landscape.
My Skills and Competencies
IT Administration
Five9 Expert
CRM Systems
Troubleshooting
Video Editing
Technical Support
Data Analytics
Graphic Design
Certificates
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My Experience and Education
Mar 2023
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May 2024
AgentHub360
(Freelancer)
• Provided comprehensive administrative support to executives by managing calendars, coordinating
meetings, handling email correspondence, and preparing documentation to support business operations.
• Manage and configure the cloud-based contact center platform, leveraging its features and functionalities to optimize operations and enhance efficiency.
• Integrates software systems for seamless communication and data exchange, streamlining workflows and ensuring data synchronization across the organization.
• Streamlined workflow automation by implementing and optimizing software solutions, leading to a
significant increase in operational efficiency.
• Developed and managed custom analytics dashboards, improving client decision-making through
real-time insights.
• Manage Zoho's suite of applications, optimizing their use to support business processes and boost productivity.
• Create AI-driven videos that streamlined the onboarding process, enhancing efficiency and improving user experience
• Troubleshoot and resolve technical issues related to system integrations, application performance, and
analytics, achieving resolution within 24 hours.
• Develop comprehensive guides, manuals, tutorials, and other educational materials to support the training needs of employees or users.
May 2021
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Feb 2023
Five Inc.
(Associate Platform Configuration EngineerJob)
• Configured and Implemented contact centre solutions for businesses , enhancing system efficiency and
meeting 100% of client requirements, resulting in an increase in operational productivity.
• Delivered expert technical support for Five9 platform issues, resolving configuration problems to ensure
uninterrupted service and high user satisfaction.
• Troubleshoot software solutions in a wide array of configurations and customer environments.
• Thoroughly test configuration before declaring configuration to be complete.
• Integrations with leading CRM solutions.
• Dashboard creation for a comprehensive overview of data.
• Domain migrations to mirror and import data into another
• Provide customized training to ensure customers thoroughly understand these solutions.
• Work on multiple Implementation projects simultaneously
• Documented processes to support end-users, increasing feature utilization by 40% and enhancing
overall user competency with Five9 functionalities.
• Continually seek opportunities to identify best practices that peers can leverage for future configuration projects and contribute to the internal library.
Apr 2019
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Jun 2019
Nexperia
(Business Analyst Intern)
• Managed email communications and generated purchase requisitions for clients across Germany, the
Netherlands, and the United States.
• Administered purchase orders (POs) within SAP ERP, ensuring accurate documentation and adherence
to procurement processes.
• Leveraged SAP Ariba’s analytics and reporting features to provide insights into procurement spend,
identifying cost-saving opportunities and contributing to a 10% reduction in overall procurement costs.
My Services
CRM Specialist
Enhancing CRM systems for improved customer satisfaction, efficiency, stronger relationships and increased sales growth.
Contact Center Solutions
Enhancing customer interactions with advanced cloud solutions for seamless communication and efficiency
Administrative
Streamline your operations with our expert support services, tailored to enhance efficiency and ease your workload
Social Media Management
Elevate your online presence with expertly crafted content and strategic engagement to grow your brand.
Data Management
Ensure seamless organization and accuracy of your information with our expert systematization and oversight services.
Automation
Streamline processes, reduce errors, and save time, driving business growth and innovation.